Socket Mobile Partners with GOCare to Enhance Customer Experience and Operational Efficiency
- Socket Fiber partners with GOCare to enhance digital customer communications and improve operational efficiency.
- The collaboration aims to reduce inbound calls and missed appointments while lowering support costs for Socket Fiber.
- By integrating GOCare’s platform, Socket Fiber seeks to boost customer engagement and satisfaction in a competitive market.
Socket Fiber Partners with GOCare to Elevate Customer Experience
Socket Fiber, a competitive local exchange carrier (CLEC) based in Columbia, Missouri, has recently announced a strategic partnership with GOCare, a leading SaaS provider specializing in digital customer experience solutions for broadband service providers (BSPs). This collaboration, revealed on May 21, 2025, aims to significantly enhance Socket Fiber's digital customer communications, focusing on improving customer experience and operational efficiency. By integrating GOCare’s advanced platform, Socket Fiber seeks to leverage proactive notifications and omnichannel customer care capabilities, which are crucial in today's competitive telecommunications landscape.
The decision to engage with GOCare is driven by the need to address specific operational challenges. With a customer base spanning across twenty-two Missouri counties, Socket Fiber intends to utilize GOCare's technology to minimize inbound call volumes and missed appointments, ultimately lowering support costs. The partnership enables the integration of GOCare’s platform with over a dozen billing systems, facilitating two-way digital messaging. This enhancement is expected to improve customer engagement through targeted communications about critical events, allowing for quicker resolution of customer inquiries via keyword-driven interactions. Carson Coffman, President of Socket Fiber, highlights GOCare's proven success in delivering operational efficiencies and improving customer satisfaction as key factors in this partnership.
In an industry where customer service differentiates providers, the collaboration with GOCare positions Socket Fiber to enhance its service delivery and customer satisfaction metrics. GOCare's co-founder and CEO, Mike Roddy, notes that the partnership is poised to support Socket Fiber's rapid scaling ambitions while simultaneously reducing costs. Jim Gleason, CEO of Socket Fiber, expresses optimism about the collaboration, emphasizing its potential to usher in a new era of customer experience focus for the company. By implementing GOCare's innovative digital communication strategies, Socket Fiber aims to bolster brand loyalty and ensure regulatory compliance, setting itself apart in a competitive market.
In addition to improving customer communications, the partnership signifies a broader trend within the telecommunications industry, where digital transformation is critical for staying competitive. As service providers like Socket Fiber adapt to evolving customer expectations, solutions that enhance operational efficiency and service quality become vital. The integration of advanced technologies not only reflects a commitment to customer satisfaction but also positions companies favorably against competitors.
This partnership marks a significant development for Socket Fiber, reinforcing its commitment to enhancing customer interactions and operational processes. The strategic alignment with GOCare underscores the importance of leveraging innovative solutions to meet the demands of a rapidly changing digital landscape, ultimately positioning Socket Fiber as a forward-thinking player in the broadband service market.