Atlantic Union Bankshares Enhances Account Opening with SECU and MANTL Partnership
- SECU partners with MANTL to enhance and streamline online and in-branch account opening processes for members.
- The integration with MANTL’s technology aims to improve operational efficiency and customer experience at SECU.
- SECU focuses on innovation to maintain competitive edge and enhance member service in the banking industry.
SECU Partners with MANTL to Enhance Account Opening Processes
State Employees' Credit Union of Maryland (SECU), the largest credit union in Maryland, announces a strategic partnership with MANTL, a leading provider of account origination technology. This collaboration aims to modernize SECU's account opening processes across various banking channels, significantly improving the experience for both business and retail members. By employing MANTL's Consumer Deposit Origination technology, SECU is set to streamline its online account opening process, allowing users to establish new deposit accounts in under five minutes online and within ten minutes for in-branch services. This initiative is a testament to SECU's commitment to enhancing member experiences and operational efficiency.
The integration of MANTL with SECU’s existing Alkami Digital Banking Platform creates a cohesive, end-to-end customer experience that not only boosts convenience but also drives revenue growth. SECU plans to leverage MANTL's Business Deposit Origination to attract and serve businesses more effectively. This technology enables secure account openings across multiple platforms, including online and mobile applications, thus addressing the diverse needs of its business clientele. Adaptive workflows and automated decision-making processes are also expected to reduce friction in applications and optimize overall operations, allowing SECU to focus on delivering tailored solutions for its members.
SECU's partnership with MANTL underscores its dedication to innovation in the banking industry, prioritizing member service and the modernization of account processes for a digital-first future. By implementing these advanced technological solutions, SECU is well-positioned to enhance customer value, improve operational efficiencies, and maintain its competitive edge in the evolving financial services landscape.
In a related development, Quorum Federal Credit Union has launched two innovative checking accounts—QFlex Checking and QBoost Checking—designed to meet the needs of modern professionals and families. QFlex Checking offers direct deposit access up to five days earlier than the standard, along with unlimited ATM fee reimbursements and overdraft forgiveness. Meanwhile, QBoost Checking rewards members with competitive interest rates based on their banking activities, enabling them to manage their finances effectively. These initiatives reflect a growing trend among financial institutions to provide more flexible and user-centric banking options, catering to the diverse needs of their members.
