Castellum's CTM Rebrands as AI-Driven Communication Intelligence Platform for Enhanced Customer Engagement
- CTM rebrands as an AI-driven communications intelligence platform, enhancing customer interaction across various channels.
- New features include integration with Adobe Analytics and Voice AI for improved insights and call management.
- Strategic hiring focuses on AI to enhance conversation intelligence, catering to the needs of enterprise customers.
CTM Rebrands to Emphasize AI-Driven Communication Intelligence
CallTrackingMetrics (CTM) announces its transformation into an AI-driven communications intelligence platform, rebranding itself simply as CTM. This significant shift marks a departure from its traditional focus on call analytics to a broader aim of optimizing customer interactions across a range of communication channels. CEO Todd Fisher articulates that the rebranding reflects the company’s commitment to aiding businesses in comprehending customer conversations and enhancing support while streamlining operational processes. This evolution aligns with the increasing demand for sophisticated communication tools in a marketplace that increasingly values customer experience.
In the fourth quarter of 2025, CTM introduces a suite of advancements to reinforce its new identity. Notable updates include an integration with Adobe Analytics, which empowers users to glean deeper insights from customer interactions. Additionally, the company rolls out a redesigned V2 Mobile App, enhancing call management for users on the go. Among the most notable innovations are the Voice AI features, which adeptly identify topics and intentions in customer dialogues, further elevating the platform's capabilities. These enhancements are part of CTM's long-term vision to simplify user interactions and provide businesses with actionable insights that drive customer satisfaction.
Strategic hiring also plays a critical role in CTM’s transformation. The recruitment of an AI Engineer aims to enhance conversation intelligence and workflow automation, focusing on the needs of CTM's top 500 enterprise customers. COO Laure Fisher emphasizes that the rebrand signifies an expansion of capabilities while remaining dedicated to community engagement and impact. As CTM continues to refine its offerings, the company positions itself to meet the evolving demands of businesses navigating an increasingly AI-centric landscape, ultimately aiming to provide comprehensive solutions for understanding and optimizing customer conversations.
CTM's rebranding and product enhancements not only reflect a strategic pivot towards a more integrated approach to customer communication but also showcase the company's dedication to innovation and excellence. The recognition CTM received in 2025, including the Best Digital Social Media Campaign at the 40th MX Awards and being labeled one of Inc. magazine's Best Workplaces for five consecutive years, underlines its commitment to both its clients and its workforce.
As CTM embarks on this new chapter, it stands poised to drive significant improvements in how businesses interact with their customers, leveraging artificial intelligence to transform communication into a powerful tool for growth and engagement.
