Centene's Health Net Enhances Member Support During Mono County Emergency Response
- Health Net, a Centene subsidiary, implements emergency protocols to support member healthcare during the Mono County crisis.
- Members can obtain emergency medication through their pharmacy or by contacting Health Net directly for flexibility.
- Health Net provides 24/7 crisis support and waives prior authorization to ensure timely care for affected members.
Health Net's Proactive Response to Mono County Emergency: Ensuring Member Support Amidst Crisis
In the wake of a State of Emergency declared by Governor Gavin Newsom in Mono County due to the Pack Fire, Health Net, a subsidiary of Centene Corporation, is taking significant steps to support its members and healthcare providers. The company prioritizes access to essential healthcare services by implementing emergency protocols to alleviate the challenges posed by the disaster. Health Net’s response underscores its commitment to the well-being of its members during times of crisis, ensuring that they receive the necessary care and support.
To address immediate healthcare needs, Health Net offers two options for its members to obtain emergency medication supplies. Members can fill prescriptions at their original pharmacy if it remains operational, or they can contact Health Net directly to bypass refill limitations at out-of-network pharmacies. This flexibility is crucial for those who may face barriers to accessing their medications due to the emergency. Additionally, Health Net provides 24/7 crisis support through its Behavioral Health Services, catering to members experiencing stress, grief, or trauma. The availability of telehealth services at no cost further emphasizes the company's commitment to ensuring members receive care even when traditional access routes are disrupted.
Moreover, Health Net extends its support to healthcare providers by implementing grace periods for notifications related to acute services and waiving prior authorization requirements. These measures facilitate timely care delivery and reduce administrative burdens during the emergency. The company's commitment to authorizing out-of-network services when local providers are unavailable signifies a proactive approach to healthcare access. Health Net encourages both members and providers to stay informed through its website, HealthNet.com, reflecting its dedication to adapting to the evolving situation and ensuring that vital healthcare resources remain accessible.
Additional Support Services Offered
Health Net also emphasizes the importance of connecting members to essential social services. By facilitating access to emergency shelter, food assistance, and legal guidance through 2-1-1 or 211.org, the company plays a crucial role in addressing the broader needs of its members during this challenging time.
As the situation develops, Health Net remains agile, continually assessing the needs of its community and adapting its services accordingly. This comprehensive approach to member support during the Pack Fire underscores Centene's commitment to healthcare accessibility and the well-being of vulnerable populations in times of crisis.
