Consumers Bancorp Boosts Support for Low-Income Customers Amid Rising Energy Costs
- Consumers Energy is increasing access to State Emergency Relief funds for low-income customers facing high energy bills.
- Eligible customers can apply for up to $500 in assistance to manage overdue utility costs.
- The company introduced "My Personalized Offerings" to help customers find tailored payment assistance programs.
Consumers Energy Expands Support for Low-Income Customers Amid Rising Energy Costs
Consumers Energy is enhancing its support for low-income electric and natural gas customers by facilitating access to additional State Emergency Relief (SER) funds. The Michigan Department of Health and Human Services has implemented a new policy that allows income-qualified households to apply for up to $500 in utility assistance. This initiative specifically targets customers earning 150% or below the federal poverty level, aiming to help them manage overdue energy bills. With the new program in effect, eligible customers who have not received their full annual credit can now apply for additional funding immediately.
This expansion of the SER program reflects Consumers Energy's commitment to affordability and equity, particularly as many households grapple with increasing energy costs. Lauren Snyder, the company’s senior vice president, emphasizes the importance of addressing the growing needs of customers facing billing difficulties. Last fiscal year, approximately 540,000 customers benefited from SER funding, which totaled $38.4 million. This funding reached 137,000 families across 30 counties in Michigan, highlighting the significant demand for energy assistance amidst economic challenges.
In addition to the SER funds, Consumers Energy promotes further support avenues through the 2-1-1 helpline, which connects individuals with nonprofit organizations offering assistance. Customers are also encouraged to visit the company's dedicated assistance webpage. Recently, Consumers Energy introduced "My Personalized Offerings," an online tool aimed at helping customers identify and enroll in payment assistance programs tailored to their unique financial situations. This initiative underscores the company’s proactive approach to enhancing customer experience while ensuring access to essential utility services.
Commitment to Accessibility and Service Enhancement
Consumers Energy's new policies demonstrate a proactive approach to addressing the needs of vulnerable populations amid economic challenges. By expanding access to SER funds and introducing personalized assistance tools, the company reinforces its commitment to customer service and financial accessibility.
The introduction of the "My Personalized Offerings" tool further empowers customers to navigate their options for assistance, illustrating a comprehensive strategy to support those in need effectively. Through these efforts, Consumers Energy is not only addressing immediate financial concerns but also fostering long-term customer relationships built on trust and support.