Customers Bancorp Supports Stellantis' Enhanced Connected Services for U.S. Vehicle Owners
- Stellantis introduces two-tier connected services for U.S. customers to enhance vehicle features and safety starting July 2025.
- The free Connect ONE package offers essential features, doubling the vehicle health coverage period for customer satisfaction.
- Connect Wi-Fi Plus provides premium connectivity options, improving user experience and security for drivers at a monthly fee.
Stellantis Revamps Connected Services for U.S. Customers
Stellantis is set to enhance the connected services landscape for U.S. consumers with the launch of a new, streamlined two-tier offering for its Dodge, Jeep®, Ram, and FIAT vehicle lineups, effective July 2025. The first tier, dubbed Connect ONE, is available at no additional cost and remains active for a decade from the date of vehicle purchase or lease. This foundational package encompasses crucial features such as over-the-air software updates, vehicle health reports, automatic SOS calls, remote vehicle locking and unlocking, digital key access, in-vehicle games, EV charging management, and basic navigation. By providing these essential services free of charge, Stellantis aims to enhance customer satisfaction and ensure that vehicle owners have access to vital safety and performance features for an extended period.
The second tier, Connect Wi-Fi Plus, introduces a premium subscription model that allows for advanced connectivity options. For a monthly fee of $17.99 after an initial three-month trial, customers gain access to unlimited Wi-Fi data that supports up to eight connected devices. Additional features include remote vehicle operations, stolen vehicle tracking, drive alerts for shared vehicles, hands-free voice assistant control, and connected navigation with real-time updates powered by built-in Amazon Alexa. This comprehensive suite of services not only enhances the user experience but also fosters a sense of security and convenience for drivers, aligning with Stellantis' objective of meeting diverse customer needs through innovative technology.
Stellantis' decision to extend the duration of vehicle health and service scheduling capabilities through the Connect ONE package effectively doubles the coverage period compared to previous offerings. This strategic move underscores the company's commitment to transparency and value, making it easier for consumers to navigate the technology embedded within their vehicles. By focusing on clear and accessible connected services, Stellantis aims to position itself as a leader in the automotive industry's digital transformation, catering to tech-savvy customers while also broadening its appeal to a wider audience seeking seamless connectivity and enhanced vehicle performance.
In addition to the new connected services, Stellantis' initiative reflects a broader industry trend towards integrating advanced technology in vehicles, prioritizing customer engagement and safety. As competition intensifies in the automotive sector, companies are increasingly recognizing the importance of providing value-added services that extend beyond traditional vehicle features. This evolution signifies a shift in consumer expectations, where connectivity and digital integration become key factors in purchasing decisions.
Overall, Stellantis’ launch of the Connect ONE and Connect Wi-Fi Plus packages illustrates a proactive approach to enhancing the customer experience, reinforcing the company’s dedication to innovation in a rapidly evolving automotive landscape. These developments not only cater to current consumer demands but also help prepare Stellantis for the future of mobility.
