DXC Technology Partners with Unicaja for a Decade of Banking Transformation
- DXC Technology partners with Unicaja for a 10-year agreement to transform banking operations using advanced technologies like AI.
- The collaboration aims to enhance operational efficiency, customer service, and product personalization in Unicaja's banking systems.
- DXC plans to acquire Unicaja's subsidiary FK2 to create a specialized team for banking and technology solutions.
DXC Technology and Unicaja Forge a Decade-Long Partnership for Banking Transformation
On July 15, 2025, DXC Technology, a leading global technology services provider, enters a landmark 10-year agreement with Unicaja, one of Spain's prominent banks. This collaboration centers on transforming Unicaja's banking operations through the integration of advanced technologies, particularly Artificial Intelligence (AI). As part of Unicaja's strategic initiative for 2025–2027, the partnership seeks to enhance operational efficiency, improve customer service, and foster product personalization. The focus on innovation underscores both companies' commitment to redefining the banking experience for customers in an increasingly digital landscape.
Estrella Botas, Head of Technology and Operations at Unicaja, underscores the significance of this partnership, describing it as a pivotal step toward adopting a more agile and intelligent operational model. The alliance aims to elevate Unicaja's banking systems, enhancing automation and customer interactions while ensuring compliance with evolving European regulations. By harnessing DXC's technological expertise, Unicaja positions itself to navigate the complexities of modern banking, ultimately striving to deliver superior service to its clientele.
Alfonso Garcia, Managing Director of DXC Technology for Spain & Portugal, highlights the strategic importance of this partnership for DXC, reinforcing its leadership within the banking sector. By supporting major financial institutions like Unicaja, DXC is well-positioned to tackle the intricate challenges that these organizations face. Furthermore, subject to regulatory approval, DXC plans to acquire FK2, a subsidiary of Unicaja, to establish a specialized team dedicated to banking and technology solutions. This initiative not only strengthens the partnership but also sets the stage for Unicaja to become a global benchmark for AI-driven business transformation in the financial services industry.
In addition to enhancing operational capabilities, the collaboration between DXC and Unicaja reflects a broader trend in the banking sector, where technological advancements are integral to maintaining a competitive edge. As financial institutions increasingly prioritize digital transformation, partnerships with technology providers like DXC become vital to achieving long-term strategic goals.
The implications of this partnership extend beyond operational efficiency; it represents a commitment to delivering personalized customer experiences in the banking sector. By leveraging AI and other cutting-edge technologies, both organizations are on track to redefine the future of banking, focusing on agility, security, and customer-centricity. As this collaboration unfolds, it not only positions Unicaja for success but also showcases DXC's vital role in shaping the evolving landscape of financial services.
