DXC Technology Upgrades Carnival Cruise Line's IT for Enhanced Guest Experience
- DXC Technology signed a multi-year agreement with Carnival Cruise Line to enhance its IT infrastructure for improved guest experiences.
- The partnership focuses on managing Carnival's core IT systems, improving operational efficiency and employee productivity across its fleet.
- DXC will provide services including IT management, workplace support, and cybersecurity to strengthen Carnival's global operations and guest satisfaction.
DXC Technology Enhances Carnival Cruise Line's IT Infrastructure to Elevate Guest Experience
DXC Technology, a leading global technology services provider and a Fortune 500 company, has entered into a multi-year agreement with Carnival Cruise Line, the world's largest cruise operator, to significantly upgrade its technological infrastructure. This partnership, announced on June 23, 2025, focuses on enhancing the customer experience across Carnival’s fleet of 29 ships, as well as its operations at ports and onshore facilities. By delivering scalable and reliable IT services, DXC aims to bolster operational efficiency and employee productivity, ultimately ensuring a seamless experience for the millions of guests who cruise with Carnival each year.
As part of the collaboration, DXC Technology will manage Carnival's core IT infrastructure across various operational environments, including onboard systems, shore offices, and port facilities. Carnival's Senior Vice President and Chief Information Officer, Sean Kenny, highlights the role of technology in crafting unforgettable vacation experiences. He praises DXC for its technical expertise and commitment to supporting Carnival's long-term vision. The partnership emphasizes an employee-centric service delivery model, allowing DXC to customize tools and services to meet the unique needs of Carnival's workforce while maintaining a consistent guest experience.
The scope of services provided by DXC includes workplace support, IT service management, infrastructure operations, and enhanced cybersecurity measures. This strategic investment in technology not only aims to improve customer satisfaction but also strengthens operational effectiveness. By focusing on the foundational aspects of Carnival’s operations, the partnership seeks to enhance resilience and ensure consistent performance across the cruise line’s extensive global operations. This collaboration marks a significant step towards leveraging advanced technology to create an exceptional cruising experience for guests and support the dedicated teams working tirelessly both onboard and onshore.
In another significant development, DXC Technology has also partnered with Thought Machine, a leader in cloud-native banking technology, to accelerate the digital transformation of small and medium-sized banks. This collaboration merges DXC's extensive expertise with Thought Machine's advanced core banking platform, Vault Core, addressing the challenges faced by smaller financial institutions in competing with larger banks. The initiative aims to modernize banking operations, enhance agility, and reduce the time to market for new digital products, ultimately fostering innovation within the financial services sector.
Together, these partnerships reflect DXC Technology's commitment to transforming key industries through innovative technological solutions, showcasing the company's ability to adapt and respond to the evolving needs of its clients.