Excel Acquires First Assistance to Expand Asia-Pacific Market Presence and Enhance Services
- Global Excel acquires First Assistance to enhance travel assistance services in the Asia-Pacific region.
- The merger will create integrated solutions for faster and more responsive customer support during emergencies.
- Global Excel aims to leverage technology for improved customer experience and operational efficiency post-acquisition.
Global Excel Management Expands Its Reach in Asia-Pacific with Strategic Acquisition
Global Excel Management Inc. strengthens its foothold in the Asia-Pacific travel assistance and claims markets through the strategic acquisition of First Assistance New Zealand Limited and its subsidiary, First Assistance Australia Pty Ltd. This move aligns with Global Excel's ongoing commitment to providing customer-centric assistance solutions. CEO Phil Hibbert emphasizes that the integration of First Assistance's skilled team is crucial for executing the company’s international growth strategy. The acquisition promises to enhance the range of assistance services offered, creating new market opportunities while ensuring a seamless experience for customers during emergencies.
The partnership between Global Excel and First Assistance signifies a pivotal shift in the assistance and claims management landscape in the region. By pooling resources and expertise, both companies aim to establish a one-stop-shop approach that offers customers faster and more responsive support. David Burns, CEO of First Assistance, underscores the importance of this collaboration, stating that it will allow for more integrated solutions that genuinely cater to the needs of individuals in crisis. The existing management team from First Assistance will remain in place to ensure business continuity and maintain strong customer relationships throughout the integration process.
As a leader in global healthcare risk management solutions, Global Excel operates across multiple regions, including Canada, the USA, Mexico, Europe, Africa, and Asia, serving over 1,800 clients in more than 90 countries. The company manages approximately 420,000 cases annually and processes over $2 billion USD in healthcare claims each year. This acquisition not only amplifies Global Excel's operational capabilities but also solidifies its position as a key player in the healthcare risk management sector, poised for significant growth in the evolving assistance services market.
In addition to the acquisition, Global Excel continues to innovate and enhance its service offerings. The focus remains on integrating cutting-edge technology and developing solutions that prioritize customer needs. The merger is expected to bring about a new era of excellence in customer service, ultimately benefiting clients across the Asia-Pacific region and beyond.
This strategic development reflects Global Excel's vision of being at the forefront of assistance solutions, ensuring that they remain agile and responsive in a rapidly changing industry landscape. The commitment to enhancing customer experience and operational efficiency positions Global Excel for sustained success in the competitive assistance services market.
