Hanover Insurance Group Enhances Workers' Compensation Onboarding for Mid-Sized Businesses
- Hanover Insurance Group enhances its workers' compensation onboarding for mid-sized businesses, improving customer experience and access to resources.
- The new Claims Manager portal allows efficient claims navigation, enabling better risk management for policyholders.
- Hanover remains committed to mid-sized clients by offering tailored insurance solutions and personalized support for their unique challenges.
### Hanover Insurance Group Revamps Workers' Compensation Onboarding for Mid-Sized Businesses
The Hanover Insurance Group, Inc., a Worcester-based insurer, introduces a significant enhancement to its workers' compensation onboarding program, which aims to elevate the customer experience for mid-sized commercial clients. This revamped program, announced on July 9, 2025, is designed to provide new policyholders and those renewing with premiums over $100,000 access to a suite of expanded benefits. Notably, these enhancements include the introduction of a dedicated claims liaison and the exclusive Hanover Claims Manager self-service portal, which was previously available only to larger accounts. This strategic move underscores Hanover's commitment to delivering tailored support and resources that empower mid-sized businesses in managing their workers' compensation needs.
Matthew S. Mitchell, president of middle market at The Hanover, articulates that these improvements reflect the company's dedication to personalized service. The newly introduced Claims Manager portal allows clients to navigate their claims efficiently, featuring advanced search and filtering options. This functionality enables policyholders to track key claims and gain detailed insights into claims activities, which can be crucial for effective risk management. By fostering a more proactive approach, Hanover aims to help businesses safeguard their interests while maximizing the value of their insurance programs.
In addition to the new features, the enhanced onboarding program retains existing benefits for all accounts with premiums of $50,000 or more. These include online self-service tools for billing and claims, a thorough review of the Hanover Work Safe program focusing on workplace safety, and immediate injury response through Nurse Triage 24. The integration of these services illustrates Hanover's commitment to providing distinctive resources that enhance workplace safety and reduce treatment costs, ultimately benefiting mid-sized businesses that often face unique challenges in managing their workers' compensation coverage.
### Commitment to Mid-Sized Clients
The enhancements to the workers' compensation onboarding program reflect Hanover Insurance Group's ongoing commitment to mid-sized businesses, which represent a vital segment of the economy. By expanding access to resources traditionally reserved for larger clients, Hanover positions itself as a leader in delivering innovative insurance solutions tailored to the specific needs of this market.
### Focus on Risk Management
The company's dedication to personalized guidance and risk management strategies further highlights its understanding of the complexities faced by mid-sized companies. By equipping these businesses with the right tools and support, Hanover Insurance Group continues to strengthen its reputation as a trusted partner in the insurance landscape.
