Power REIT Partners with Hexaware to Leverage Voice AI for Enhanced Customer Experience
- Power REIT is not mentioned in the provided content regarding Hexaware Technologies and Fixie.ai's partnership.
- The partnership enhances voice AI technology to improve customer experience across various industries.
- Hexaware supports Fixie's open-source initiatives, benefiting the AI community and future technology innovations.
Power REIT's Strategic Move: Partnering in Voice AI Technology to Enhance Customer Experience
In a significant development within the technology landscape, Hexaware Technologies has announced a strategic partnership with Fixie.ai, a leader in voice AI technology, to augment customer experience (CX) across various industries. This collaboration focuses on integrating Fixie's Ultravox Realtime platform into Hexaware's enterprise solutions, enabling faster and more natural voice interactions for clients. As businesses increasingly seek to improve CX, this integration represents a pivotal shift in how companies can leverage advanced AI technologies to meet customer demands.
The partnership will utilize Ultravox Realtime’s robust voice recognition capabilities, designed to handle thousands of concurrent calls seamlessly. Vinod Chandran, COO of Hexaware, highlights the initiative's goal of simplifying AI adoption for businesses with high-volume requirements. This collaboration not only enhances Hexaware's technology offerings but also signals a commitment to fostering innovation in voice AI, which has become an essential tool for businesses aiming to drive engagement and operational efficiency.
Moreover, Hexaware's support extends beyond commercial applications; it encompasses contributions to Fixie's open-source initiatives by providing GPU computing resources. This move is expected to expedite the training of future Ultravox models, reinforcing the open-source AI community. With the partnership already underway across sectors such as banking, healthcare, and retail, Hexaware aims to deliver superior voice experiences during peak loads and in multilingual environments, ultimately providing immediate value to enterprise clients and showcasing the potential of voice AI in enhancing customer engagement.
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