TELUS Partners with ShiftMed to Enhance Healthcare Efficiency through AI-Driven Solutions
- TELUS Digital partners with ShiftMed to enhance operational efficiency in healthcare through AI-driven staffing solutions.
- The collaboration aims to reduce labor costs and streamline staffing operations, improving overall patient care quality.
- TELUS Digital leverages 17 years of healthcare expertise to develop customizable solutions for complex workforce management challenges.

Enhancing Healthcare Efficiency: The TELUS Digital and ShiftMed Partnership
In a significant move aimed at transforming operational efficiency within health systems, ShiftMed has partnered with TELUS Digital, a leader in digital customer experiences. This collaboration focuses on integrating ShiftMed’s AI-driven workforce platform with TELUS Digital's extensive expertise in custom integrations and digital solutions. By leveraging advanced technology, the partnership seeks to address the pressing challenges faced by healthcare providers, including high labor costs and inefficient staffing operations.
ShiftMed's platform is designed to intelligently fill shifts through both internal networks and on-demand staffing solutions, enabling health systems to enhance labor efficiency while reducing costs. The integration with TELUS Digital, which boasts over 17 years of experience in the healthcare sector and a proven track record across more than 200 countries, aims to create customizable solutions that streamline staffing operations. This strategic alliance not only focuses on immediate cost savings but also emphasizes the enhancement of patient experiences by alleviating administrative burdens on healthcare providers.
According to Tobias Dengel, President of TELUS Digital Solutions, the partnership is a pivotal step in leveraging digital and AI technologies to optimize healthcare delivery. Both companies are committed to developing scalable and flexible tools that empower healthcare organizations to tackle complex workforce management issues. Todd Walrath, CEO of ShiftMed, highlights the adaptability of their platform, asserting that the collaboration will significantly improve user experience and provide tailored solutions that meet the unique needs of health systems across diverse care settings. Together, they aim to set a new standard in healthcare workforce management.
In addition to improving operational efficiency, this partnership stands to enhance the overall quality of care provided to patients. By streamlining staffing processes and reducing overhead costs, healthcare providers can allocate more resources toward patient care and outcomes. The collaboration reflects a growing trend in the industry where technology plays a critical role in addressing systemic challenges and improving operational workflows.
Overall, the alliance between ShiftMed and TELUS Digital marks a transformative step in the healthcare sector, underscoring the importance of innovative solutions in workforce management. As healthcare continues to evolve, such partnerships will be crucial in driving efficiency, enhancing patient experiences, and ultimately, improving the quality of healthcare delivery.