TTEC Holdings Earns Global Accolades for Workplace Culture and Innovation in 2025
- TTEC Holdings receives multiple prestigious awards in 2025, highlighting its commitment to a people-first workplace culture.
- The company is recognized globally for its innovative learning programs and employee engagement strategies across various regions.
- TTEC's investment in AI-driven tools enhances employee and customer experiences, reinforcing the link between employee success and client satisfaction.
TTEC Holdings Celebrates Global Recognition for Workplace Culture and Innovation
TTEC Holdings, Inc. stands out in the customer experience (CX) technology and services sector as it garners multiple prestigious awards across seven countries in 2025. This recognition underscores the company's commitment to cultivating a people-first environment that champions innovation and employee engagement. Laura Butler, Chief People Officer at TTEC, articulates that these accolades are a testament to the company’s dedication to its workforce and its ongoing efforts to empower teams around the world. As a result, TTEC’s employees are positioned to contribute their best, fostering a thriving workplace culture.
Among the notable honors received, TTEC secures a Silver award for Best Unique or Innovative Learning and Development Program from the Brandon Hall Group™ Excellence Awards in the U.S. Additionally, TTEC is recognized as one of the Best Workplaces™ in Professional Services 2025 by Great Place to Work® Canada. This recognition spans various regions, including the UK, where TTEC earns Silver for Leadership Team of the Year at the National Contact Centre Awards, and Ireland, where it is acknowledged among the Best Workplaces™ in Tech 2025. These accolades reflect TTEC’s strategic focus on enhancing the employee experience, which remains a crucial driver of organizational success.
Furthermore, TTEC’s achievements in Turkey, where it receives Gold for Best Customer Service, and in Greece for gender equity initiatives, illustrate its global reach and commitment to diversity and inclusion. In the Philippines, the company is celebrated as one of the Best Workplaces™ in IT-BPM and is honored with Gold and Bronze awards by HR Excellence Awards. Central to TTEC’s success in fostering a positive workplace are its AI-driven tools, such as TTEC RealSkill, which enhances employee learning, and TTEC Let Me Know, a generative AI assistant designed to improve experiences for both employees and customers. John Abou, President of TTEC Engage, emphasizes that investing in employee well-being is essential for driving positive outcomes for clients and their customers, reinforcing the belief that employee success directly correlates with client satisfaction.
In addition to its awards, TTEC’s focus on innovation extends to the development of its AI-driven tools, which are designed to enhance the overall employee and customer experience. By integrating technology into their workplace practices, TTEC positions itself as a forward-thinking leader in the CX industry. This approach not only underlines the importance of employee engagement but also illustrates how such investments contribute to improved service delivery and customer loyalty.
As TTEC Holdings continues to expand its influence within the customer experience sector, the recognition it receives for its workplace culture serves as a beacon for other organizations looking to elevate their employee engagement strategies. By prioritizing a culture of innovation and well-being, TTEC sets a compelling example of how businesses can thrive in a competitive landscape while fostering a motivated and satisfied workforce.
