Vonage Earns Gartner Recognition as a CPaaS Leader for Innovation and Customer Focus
- Vonage is recognized as a Customers' Choice and a Visionary in the 2025 Gartner Magic Quadrant™ for CPaaS.
- The company achieved a 93% Willingness to Recommend score in the Gartner Peer Insights™ report based on 41 reviews.
- Gartner's recognition underscores Vonage's commitment to innovation and enhancing customer experiences in cloud communications.

Vonage's Recognition in CPaaS: A Testament to Innovation and Customer Focus
Vonage, a leader in cloud communications and a subsidiary of Ericsson, achieves significant recognition in the Communications Platform as a Service (CPaaS) sector, being named a Customers' Choice in Gartner® Peer Insights™ and earning a Visionary position in the 2025 Gartner Magic Quadrant™. This acclaim underscores the effectiveness of Vonage's innovative network-powered Communications APIs, which enable businesses to create customized customer experiences. These solutions encompass a range of applications, such as telehealth video consultations and secure online transaction features, positioning Vonage as a pivotal player in enhancing digital customer interactions.
Christophe Van de Weyer, President and Head of Business Unit API at Vonage, emphasizes the company's commitment to advancing technologies that improve customer engagement across various digital platforms. With a strong focus on artificial intelligence and continuous innovation, Vonage strives to empower developers and businesses to adapt to the rapidly changing demands of the market. This strategic direction is complemented by investments aimed at high-margin growth, refining geographic focus, and enhancing research and development, all intended to boost the company's capabilities and deliver greater customer value.
The accolades extend beyond the Magic Quadrant, as reflected in Vonage's performance in the Gartner 2025 Critical Capabilities report. The company excels in key areas within the CPaaS market, achieving a remarkable 93% Willingness to Recommend score in the Gartner Peer Insights™ report based on 41 reviews. Customer feedback consistently highlights Vonage for its developer-friendly APIs, robust communication platform, and efficient setup process. This reflects Vonage's dedication to providing reliable and innovative communication solutions that enhance operational efficiency and elevate customer satisfaction.
In addition to its achievements in the CPaaS market, Vonage's strategic focus on technology innovation positions it well to meet the growing needs of businesses looking to enhance customer experiences. The recognition by Gartner not only validates Vonage's efforts in the industry but also serves as a motivational benchmark for continuous improvement and service excellence.
Overall, Vonage's recent accolades from Gartner signify a strong endorsement of its capabilities within the cloud communications landscape. As businesses increasingly rely on advanced communication solutions, Vonage's commitment to developer empowerment and customer-centric services solidifies its role as a key player in the evolving digital communication ecosystem.