Cemex S.A.B. De C.V. Embraces AI-Driven Revolution in Customer Experience with Everise Partnership
- Everise partners with Krisp to enhance customer experience through AI voice technology integration.
- The collaboration improves communication, helping agents overcome language and accent barriers for better customer interactions.
- Everise's use of Krisp's technology positions it as a leader in delivering innovative, empathetic customer support solutions.
Everise Partners with Krisp to Revolutionize Customer Experience Through AI Integration
In a groundbreaking move within the customer experience (CX) industry, Everise announces a strategic partnership with Krisp, a leading provider of advanced voice AI technology. This collaboration aims to integrate Krisp's real-time voice capabilities into Everise's global workforce, significantly enhancing customer interactions. The initiative leverages Krisp's features, including accent neutralization and noise cancellation, to improve communication between agents and customers. Everise has already implemented this technology across 10,000 agent seats worldwide, with plans for broader deployment in the near future. This partnership aligns with Everise’s goal of redefining customer support by equipping agents with innovative tools to resolve issues more efficiently.
The integration of Krisp’s AI technology represents a major advancement in Everise’s commitment to delivering exceptional customer service. By bridging language and accent barriers, the collaboration empowers agents to communicate more effectively with diverse customer demographics. Sudhir Agarwal, Founder and CEO of Everise, underscores the transformative role of technology in enhancing customer experiences, asserting that this partnership embodies a significant step toward modernizing CX. The focus on human-centered interactions, coupled with AI capabilities, allows agents to provide faster and clearer support, ultimately leading to more empathetic customer experiences.
Moreover, the partnership sets a new benchmark for the customer support industry. With additional features such as speech interpretation and an Agent Assist tool slated for future rollout, Everise is poised to further innovate the CX landscape. Davit Baghdasaryan, CEO and Co-Founder of Krisp, commends Everise’s forward-thinking approach, highlighting the shared vision of both companies to empower human agents. This collaboration not only signifies a major investment in technological advancement but also reflects a dedication to creating meaningful and impactful customer interactions in an increasingly digital world.
In other relevant developments, the implementation of Krisp's technology is expected to enhance overall team productivity and effectiveness. The combination of human expertise and AI-driven solutions positions Everise as a leader in the customer experience sector, capable of delivering tailored support that meets the evolving demands of consumers. As the landscape of customer interactions continues to change, companies like Everise demonstrate the importance of innovation in fostering strong relationships between brands and their customers.