Diebold Nixdorf Enhances Traveler Experiences with Autogrill Partnership in Italy
- Diebold Nixdorf expands partnership with Autogrill to enhance traveler service quality in Italy's busy locations.
- The collaboration includes managed services, maintenance of IT equipment, and helpdesk support for smooth operations.
- Advanced checkout solutions like self-order kiosks aim to improve service delivery and traveler experience.
Strengthening Traveler Experiences: Diebold Nixdorf Expands Partnership with Autogrill in Italy
Diebold Nixdorf, a global leader in banking and retail technology, solidifies its collaboration with Autogrill, part of Avolta, enhancing service quality for travelers in Italy's bustling environments. This partnership positions Diebold Nixdorf as a single point of contact for Autogrill's multivendor IT ecosystem, enabling the deployment of a comprehensive suite of managed services and innovative solutions tailored specifically for various dining venues. The agreement includes the standardized DN AllConnect ServicesSM, designed to support restaurants, bars, and coffee corners located in high-traffic areas such as highways, airports, and train stations.
Key components of this agreement involve the maintenance and monitoring of Autogrill's IT equipment, which features Diebold Nixdorf's self-service kiosks alongside third-party technologies. The collaboration also introduces second-level helpdesk support for point-of-sale (POS) software troubleshooting, ensuring that operations run smoothly. Additionally, Diebold Nixdorf will assist Autogrill with new restaurant openings and technology upgrades, reinforcing operational continuity and enhancing the overall dining experience for travelers.
The introduction of advanced checkout solutions, such as self-order kiosks and the modular DN Series® EASY ONE, aims to provide flexible service options that cater to individual traveler preferences. This initiative not only improves service delivery but also aligns with Autogrill's mission to create seamless experiences for every traveler. Francesca Porta, head of IT - Italy at Avolta, emphasizes this commitment, highlighting how the partnership leverages innovative technology to enhance service quality. With approximately 1,500 DN Series® BEETLE A all-in-one POS systems already deployed over the last three years, Diebold Nixdorf is poised to make significant strides in transforming the traveler experience in Italy.
Beyond this strategic partnership, Diebold Nixdorf continues to demonstrate its robust market presence in the global ATM industry and maintain a strong financial outlook. The company's disciplined capital allocation strategy positions it well for future growth while enhancing liquidity for investments. With operations in over 100 countries and a workforce of around 21,000 employees, Diebold Nixdorf remains committed to delivering integrated solutions that bridge the digital and physical retail channels for millions of consumers worldwide.
This expansion with Autogrill reflects Diebold Nixdorf's broader commitment to innovation in the banking and retail sectors, showcasing its dedication to improving customer experiences while driving operational efficiency in high-demand environments.
