First Horizon Relocates to Charlotte: Boosting Client Experience and Team Expansion
- First Horizon is relocating to a new office in Charlotte's South End to support team expansion and client engagement.
- The new facility will feature modern amenities and collaborative spaces, enhancing employee satisfaction and client experiences.
- Shaun McDougall is appointed Head of Consumer Banking to improve client interactions and oversee various banking divisions.
First Horizon's Strategic Move to Enhance Client Experience and Operational Efficiency
First Horizon Corporation, a prominent regional financial services provider based in Memphis, Tennessee, announces its relocation to a new office in Charlotte's South End, slated for the first half of 2026. This strategic move consolidates two existing offices into a modern, 24-story building situated at 110 East Boulevard, where the company will occupy the top three floors. The decision to relocate is primarily driven by a significant 150% expansion of First Horizon's Charlotte team over the past year, underscoring the city’s burgeoning role in the financial services sector.
The new office space promises to enhance both employee satisfaction and client engagement. Laura Bunn, Mid-Atlantic Regional President for First Horizon, emphasizes the benefits of joining Charlotte’s vibrant community, which is known for its arts, dining, and entertainment options. The facility will feature 250 workspaces equipped with modern amenities, including onsite deck parking, light rail access, and a fitness center. Notably, the 11th-floor Sky Lobby will provide meeting and event spaces, reinforcing First Horizon's commitment to creating a collaborative and productive work environment.
With assets totaling $82.1 billion and operations spanning 12 states across the southern U.S., First Horizon is well-positioned to capitalize on the growing demand for financial services. The relocation aligns with the company’s broader strategy of supporting clients and communities while ensuring that its workforce is equipped to meet evolving market needs. This move not only reflects First Horizon's growth ambitions but also its dedication to enhancing the overall client experience through innovative solutions and a dynamic work environment.
In a related development, First Horizon appoints Shaun McDougall as the Head of Consumer Banking, a newly created role aimed at improving client interactions within the bank's Consumer segment. With over 20 years of extensive experience in financial services, including significant roles at major institutions like Wells Fargo and HSBC, McDougall brings a wealth of knowledge to the position. His focus will be on overseeing the Retail Banking, Digital Banking, and Small Business Banking divisions, ensuring a seamless and integrated experience for consumers.
McDougall’s appointment signals First Horizon’s commitment to client-centric strategies and innovation during a transformative period for the bank. As he collaborates with other leaders to enhance client journeys and associate engagement, his expertise is expected to drive First Horizon towards achieving its goal of delivering exceptional financial solutions tailored to clients’ diverse needs.