Genpact Named Leader in Trust and Safety Services for Fifth Consecutive Year
- Genpact is recognized as a Leader in Trust and Safety Services for five consecutive years by Everest Group.
- The company emphasizes AI-led solutions for proactive risk management and platform safety.
- Genpact's strategic investments enhance operational excellence and solidify its reputation in the trust and safety sector.
Genpact Solidifies Leadership in Trust and Safety Services
Genpact, a global leader in advanced technology services, earns recognition as a Leader in Trust and Safety (T&S) Services in the Everest Group's 2025 PEAK Matrix® Assessment. This accolade marks the fifth consecutive year that Genpact receives this honor, underscoring its unwavering commitment to enhancing platform safety and compliance through innovative AI-led solutions. According to Anil Nanduru, Global Business Leader at Genpact, the emphasis on trust and safety has become a cornerstone of the company’s technological offerings, empowering clients to transition from reactive to proactive risk management.
The Everest Group assessment evaluates 28 service providers, considering critical factors such as service scope, innovation, and client impact. Genpact stands out for its unique solution models in pivotal areas, particularly in AI Development and Safety, where it addresses resilience against adversarial attacks and generative AI risks. The company's proactive approach to Platform Safety includes real-time threat detection and effective policy enforcement, which are crucial as businesses increasingly rely on digital platforms. This recognition highlights Genpact's effectiveness in not only protecting client interests but also ensuring compliance with evolving regulatory landscapes.
Moreover, Genpact's strategic investments in trust and safety tools are indicative of its dedication to operational excellence. The incorporation of AI safety capabilities and Gen AI-based agent assist tools enhances internal processes and service delivery. Additionally, the company has cultivated a robust partnership ecosystem focused on trust and safety, risk intelligence, and red teaming. This collaborative approach further solidifies Genpact’s reputation as a reliable partner for organizations seeking to navigate the complexities of trust and safety in an increasingly digital world.
In a rapidly evolving technological landscape, Genpact’s recognition by Everest Group illustrates its leadership and innovative spirit in the trust and safety domain. The company’s focus on AI-driven solutions not only addresses immediate security concerns but also positions its clients for long-term success in navigating compliance challenges.
As businesses face heightened scrutiny over data safety and regulatory compliance, Genpact's comprehensive T&S services provide a valuable asset for organizations aiming to enhance their risk management strategies. The ongoing commitment to investing in cutting-edge solutions ensures that Genpact remains at the forefront of the trust and safety sector, continuously delivering value to clients across various industries.