ServiceNow Powers Astreya's AI-Driven Partnership with 3CLogic for Enhanced Digital Workplace Services
- Astreya partners with 3CLogic to optimize IT service management using AI-integrated ServiceNow solutions.
- Integration of Voice AI in ServiceNow enhances communication and streamlines operations for service desk teams.
- Real-time transcription in ServiceNow improves agent efficiency and service quality in digital workplace services.
A Strategic Partnership to Enhance Digital Workplace Services
In a significant move to enhance service delivery, Astreya Partners, a global IT managed services provider, announces its collaboration with 3CLogic, a leading AI-powered contact center platform integrated with ServiceNow. This partnership, revealed on October 1, 2025, aims to optimize the IT service management experience for Astreya's diverse clientele, which includes several prominent companies from the technology sector. By leveraging 3CLogic’s Voice AI capabilities alongside ServiceNow’s robust IT Service Management (ITSM) framework, Astreya seeks to improve user experiences and streamline operations across its service desk teams.
The integration of 3CLogic’s AI-driven voice solutions will allow Astreya to provide a modern alternative to traditional email communications, which can often be cumbersome for complex or urgent inquiries. This omnichannel approach consolidates various communication methods, thereby reducing inefficiencies that arise from switching between different systems. The implementation of Voice AI will not only automate responses to routine questions but also ensure that more intricate issues are promptly escalated to live agents. This strategic enhancement is expected to drive Astreya’s digital transformation initiatives, ultimately leading to a more responsive and effective service delivery model.
Astreya’s CEO, Romil Bahl, emphasizes that this collaboration significantly bolsters their capacity to deliver scalable and adaptable digital workplace services. By integrating real-time transcription capabilities directly into the ServiceNow agent workspace, agents will be better equipped to determine the next best actions, thus expediting post-call processes and ensuring a higher quality of service. This partnership reflects a broader trend in the IT services industry, where organizations increasingly turn to voice-first AI engagement platforms to enhance customer interactions and improve overall service excellence.
Revolutionizing Customer Interactions
The partnership between Astreya and 3CLogic not only highlights the growing demand for voice-centric solutions in IT services but also underscores the importance of innovative technologies in digital transformation efforts. As companies strive to provide superior customer experiences, the integration of AI technologies into service frameworks is becoming a crucial differentiator in the market.
This collaboration marks a pivotal step for Astreya as it enhances its capabilities within the competitive landscape of IT managed services. By leveraging advanced AI tools, Astreya aims to fulfill its commitment to delivering exceptional service quality and operational efficiency to its clients.