Synechron Acquires Firms to Enhance ServiceNow Offerings in Financial Services Sector
- Synechron established a global ServiceNow business by acquiring RapDev, Calitii, and Waivgen, enhancing its digital transformation offerings.
- The integration aims to leverage ServiceNow's platform for improved workflows and AI incorporation in financial services.
- Synechron's acquisitions enable tailored solutions across various sectors, reinforcing its leadership in digital transformation and operational efficiency.
### Synechron Sets New Standard in Financial Services with ServiceNow Acquisition
On October 2, 2025, Synechron, a prominent global digital transformation consulting firm, makes a significant move by establishing a new global ServiceNow business through the acquisitions of three firms: RapDev, Calitii, and Waivgen. This strategic consolidation positions Synechron as a leader in the financial services-focused ServiceNow practice worldwide. By integrating these companies, Synechron aims to harness ServiceNow's advanced cloud-based platform to enhance enterprise workflows and incorporate artificial intelligence (AI) into critical operational areas. This initiative is particularly relevant as the demand for efficient, scalable solutions in the financial services sector continues to grow.
Synechron's focus traditionally lies in banking, financial services, and insurance, but the acquisition opens doors for expansion into various sectors, including healthcare, pharmaceuticals, energy, utilities, and airlines. The diverse expertise of the newly acquired companies enables Synechron to provide tailored solutions that meet the unique challenges of different industries. Faisal Husain, CEO of Synechron, underscores the acquisition’s significance, stating it represents a pivotal moment in their growth journey. He expresses enthusiasm about the potential to help clients unlock the full value of ServiceNow's capabilities, which include streamlining operations and enhancing customer experiences through innovative technology.
The three acquired firms each bring unique strengths to the table. RapDev, recognized as the largest Datadog partner globally, aids in monitoring and analytics, while Waivgen excels as a leading Appian partner with a focus on AI-driven solutions. Calitii stands out for its extensive experience in implementing ServiceNow for major banks, making it a valuable asset in the financial services domain. Collectively, these companies contribute innovative uses of AI, including Waivgen's library of BFSI-focused agents designed to elevate the operational capabilities of large financial institutions. The strategic importance of these acquisitions is further highlighted by the cultural alignment and growth potential emphasized by the CEOs of the acquired firms, signaling a strong collaborative future within the evolving landscape of digital transformation services.
In addition to enhancing Synechron's service offerings, this acquisition marks a crucial step toward establishing a comprehensive ecosystem that addresses the increasing need for digital solutions across multiple industries. The representation from financial advisory firms such as Canaccord Genuity for RapDev, Raymond James for Calitii, and Tura Advisory for Waivgen reinforces the significance of this strategic move. As Synechron integrates these firms, the anticipated synergy and innovation are expected to drive further growth and competitiveness in the burgeoning digital transformation market.
The establishment of Synechron’s new global ServiceNow business not only positions the firm at the forefront of digital transformation in financial services but also sets a precedent for future expansions into diverse sectors, illustrating the dynamic nature of the industry.