OpenText Study Reveals Mature AI Adoption Boosts Investment Returns Significantly
- OpenText research shows mature AI users have 70% satisfaction with ROAI, compared to 42% for newer adopters.
- Mature organizations focus on problem-solving and risk mitigation, enhancing their AI investment outcomes.
- Effective information management is crucial for maximizing AI potential, addressing security and compliance challenges.
OpenText Research Highlights Importance of Mature AI Adoption for Enhanced Returns
OpenText™, a leader in secure information management, releases a pivotal research study revealing a stark contrast in satisfaction with return on AI investment (ROAI) between mature and nascent AI adopters. The survey, which encompasses insights from 515 CIOs and senior IT leaders, illustrates that nearly 70% of mature AI users express high satisfaction levels with their ROAI, a significant advantage over the mere 42% satisfaction reported by newer adopters. This disparity underscores the critical role that mature information management frameworks play in realizing meaningful AI outcomes, suggesting that organizations with extensive AI experience not only invest more but also adopt more effective measures for gauging success.
The study indicates that mature users prioritize problem-solving and risk mitigation when evaluating ROAI, diverging from newer users who mainly focus on efficiency improvements. As enterprises increasingly invest an average of $5.4 million annually in generative AI tools and infrastructure, those with advanced capabilities report a direct correlation between investment and satisfaction. Furthermore, the research highlights the transformative potential of multi-agent AI, deemed "game-changing" by mature users for its ability to tackle complex challenges effectively. This finding reinforces the notion that a robust foundation of secure and well-governed information is essential for unlocking AI's full capabilities.
Savinay Berry, Chief Product Officer and CTO at OpenText, emphasizes that achieving substantial returns from AI necessitates a firm groundwork of information readiness. Despite this, the survey identifies significant hurdles, particularly regarding security and compliance risks, which 44% of respondents cite as major barriers. Less than half of the organizations surveyed report that their governance frameworks are functioning "very well," indicating ongoing challenges in scaling AI initiatives. The findings strongly suggest that as organizations evolve their AI capabilities, the need for comprehensive information management becomes increasingly vital for driving successful and sustainable outcomes.
In other developments, OpenText announces the appointment of Steve Rai as Executive Vice President and Chief Financial Officer, effective October 6, 2025. With over 30 years of experience in global finance, including a transformative role at BlackBerry Limited, Rai is expected to bolster OpenText's strategic vision during this critical juncture in the AI landscape. Interim CEO James McGourley expresses confidence in Rai's ability to steer the company’s growth, while acknowledging the contributions of Cosmin Balota, who returns to the role of Chief Accounting Officer after serving as Interim CFO.
OpenText continues to enhance its reputation for delivering a comprehensive suite of Business AI, Business Clouds, and Business Technology, enabling organizations worldwide to innovate and improve efficiency through secure information management. For more information about OpenText’s offerings, visit https://www.opentext.com.