Hanover Insurance Group Enhances Workers' Compensation Onboarding for Mid-Sized Clients
- Hanover Insurance Group upgrades workers' compensation onboarding to enhance support for mid-sized commercial clients.
- The program includes a dedicated claims liaison and a self-service portal for efficient claims management.
- Existing benefits for clients with premiums over $50,000 include online tools and workplace safety programs.
Hanover Insurance Group Enhances Workers' Compensation Onboarding for Mid-Sized Clients
Hanover Insurance Group, based in Worcester, Massachusetts, strengthens its commitment to mid-sized commercial clients with an upgraded workers' compensation onboarding program. Announced on July 9, 2025, the enhanced program introduces new benefits for policyholders and renewals with premiums over $100,000. This initiative aims to improve customer experiences by providing tailored support and resources that were previously available primarily to larger accounts. The enhancements reflect Hanover's strategic focus on delivering exceptional service and personalized attention, ensuring that mid-sized businesses receive the same level of care as their larger counterparts.
One of the key features of the revamped onboarding program is the introduction of a dedicated claims liaison. This professional guides clients through the claims process, offering personalized insights and support to navigate complex situations. Additionally, the exclusive Hanover Claims Manager self-service portal allows clients to efficiently manage their claims. With advanced search and filtering options, policyholders can easily track key claims and access essential data, enabling them to make informed decisions regarding their workers' compensation needs. Matthew S. Mitchell, president of middle market at The Hanover, highlights that these improvements are integral to the company's mission of providing proactive support that aligns with the unique needs of mid-sized businesses.
The revamped onboarding program also retains several existing benefits for all accounts with premiums of $50,000 or more. These include online self-service tools for billing and claims, a comprehensive review of the Hanover Work Safe program focused on workplace safety, and the Nurse Triage 24 service, which offers immediate responses for injuries. By incorporating these features, Hanover Insurance Group not only enhances the value of its workers' compensation insurance programs but also empowers mid-sized businesses to better manage risk and improve workplace safety. This strategic move positions Hanover as a leader in providing distinctive services tailored to the evolving needs of the middle market.
In addition to the enhanced onboarding program, Hanover Insurance Group remains committed to fostering long-term relationships with its clients. The company aims to build trust by offering resources that truly address the challenges faced by mid-sized businesses in today's dynamic environment. As the insurance landscape continues to evolve, Hanover's proactive approach ensures that it remains a competitive player in the marketplace.
These enhancements underscore Hanover's dedication to delivering superior service and responsiveness to its clients, reinforcing its position as a trusted partner in the workers' compensation insurance sector. The company's focus on mid-sized clients signals a strong commitment to meeting the diverse needs of a critical segment of the market.