Hanover Insurance Group Upgrades Workers' Compensation Onboarding for Mid-Sized Clients
- Hanover Insurance Group enhances workers' compensation onboarding for mid-sized clients with tailored support and expanded benefits.
- New features include a dedicated claims liaison and the Claims Manager self-service portal for better claims management.
- The program ensures mid-sized businesses receive services previously exclusive to larger clients, improving their insurance experience.
Hanover Insurance Group Enhances Workers' Compensation Onboarding for Mid-Sized Clients
Hanover Insurance Group, based in Worcester, Massachusetts, announces a significant enhancement to its workers' compensation onboarding program tailored specifically for mid-sized commercial clients. The updated offering, effective July 9, 2025, aims to elevate customer experience by providing new policyholders and many renewals with premiums exceeding $100,000 access to a suite of expanded benefits. Central to this initiative is the introduction of a dedicated claims liaison and the exclusive Hanover Claims Manager self-service portal, previously accessible only to larger accounts. This move underscores Hanover's commitment to delivering personalized support and resources that empower businesses to manage their workers' compensation insurance more effectively.
The revamped onboarding program is designed to offer personalized guidance from dedicated claims professionals, who will assist clients in navigating the complexities of claims management. Policyholders gain detailed insights into their claims activities through the Claims Manager portal, which features advanced search and filtering options, enabling businesses to track critical claims efficiently. Matthew S. Mitchell, president of middle market at The Hanover, highlights that these enhancements reflect the company’s focus on providing proactive support to help clients protect their interests and optimize their insurance experience. This initiative positions Hanover as a leader in the industry, offering services that were previously exclusive to larger clients, thereby leveling the playing field for mid-sized businesses.
In addition to the newly introduced benefits, the enhanced onboarding program retains existing features for all accounts with premiums of $50,000 or more. These features include online self-service tools for billing and claims management, a comprehensive review of the Hanover Work Safe program focused on workplace safety, and access to Nurse Triage 24 for immediate injury response. Moreover, the medical network information aims to reduce treatment costs for clients. By integrating these features into the onboarding experience, Hanover demonstrates its dedication to providing distinctive services that help mid-sized businesses maximize the value of their workers' compensation insurance programs.
In summary, the Hanover Insurance Group's enhancements to the workers' compensation onboarding program signify a pivotal step in improving customer experiences for mid-sized clients. By offering robust resources and personalized support, Hanover not only strengthens its position in the insurance market but also affirms its commitment to meeting the evolving needs of businesses. As the landscape of workers' compensation insurance continues to change, these advancements signal a proactive approach to risk management and client service that positions Hanover for continued success.
With these enhancements, Hanover Insurance Group sets a new standard in the industry, ensuring that mid-sized businesses can access the same level of service and support as their larger counterparts. This strategic move not only benefits the clients but also reinforces Hanover's reputation as an innovative leader in the insurance sector.