TTEC Holdings: Leading Customer Experience with an Employee-Centric Culture in 2025
- TTEC Holdings is recognized for its employee-centric culture, winning multiple workplace awards across seven countries in 2025.
- The company’s innovative tools, like TTEC RealSkill and TTEC Let Me Know, enhance employee learning and engagement.
- TTEC's commitment to inclusivity and gender equity initiatives further establishes its leadership in the customer experience industry.
TTEC Holdings: Championing Employee-Centric Culture in Customer Experience
TTEC Holdings, Inc. continues to solidify its reputation as a leader in customer experience (CX) technology and services by receiving numerous awards for its workplace culture in 2025. This recognition spans across seven countries, showcasing TTEC's commitment to a people-first environment that emphasizes innovation and employee engagement. Laura Butler, TTEC's Chief People Officer, articulates that these accolades are a testament to the company's dedication to empowering its global workforce. TTEC's approach to fostering a supportive workplace not only enhances employee satisfaction but also aligns with its overarching goal of delivering exceptional customer experiences.
The awards TTEC has garnered reflect its diverse strategies aimed at creating a vibrant workplace. Among the notable recognitions, TTEC earns Silver for Best Unique or Innovative Learning and Development Program at the Brandon Hall Group™ Excellence Awards in the United States. Furthermore, TTEC is celebrated as one of the Best Workplaces™ in Professional Services 2025 by Great Place to Work® Canada. In the UK, the company secures Silver for Leadership Team of the Year at the National Contact Centre Awards, while TTEC Ireland is acknowledged among the Best Workplaces™ in Tech 2025. Such accolades not only enhance TTEC's brand reputation but also serve as indicators of its successful employee engagement strategies.
Central to TTEC's ongoing success are innovative tools like TTEC RealSkill and TTEC Let Me Know. TTEC RealSkill employs AI-driven technology to enhance employee learning, ensuring that team members are equipped with the necessary skills to excel in their roles. Meanwhile, TTEC Let Me Know acts as a generative AI assistant, improving experiences for both employees and customers alike. John Abou, President of TTEC Engage, emphasizes that investing in employee well-being is crucial for achieving positive outcomes for clients and their customers. This philosophy underscores TTEC's belief that the success of its employees is intrinsically linked to the satisfaction of its clients.
In addition to these key developments, TTEC's recognition for gender equity initiatives in Greece highlights its commitment to fostering an inclusive workplace. The company also shines in the Philippines, where it is featured among the Best Workplaces™ in the IT-BPM sector and receives multiple awards from the HR Excellence Awards. TTEC's focus on employee-centric policies and innovative technologies positions it as a frontrunner in the CX industry, setting a benchmark for competitors who aim to enhance their workplace culture.