TELUS Partners with ShiftMed to Transform Healthcare Workforce Management Using AI Technology
- TELUS Digital partners with ShiftMed to enhance healthcare workforce management using advanced AI for operational efficiency.
- The collaboration aims to reduce labor costs and improve staffing solutions for healthcare providers.
- TELUS Digital brings 17 years of experience, enabling customized and scalable workforce management solutions for various healthcare settings.

Strategic Alliance to Revolutionize Healthcare Workforce Management
ShiftMed, a key player in healthcare workforce technology, partners with TELUS Digital, renowned for its expertise in digital customer experiences, to enhance operational efficiency in the health sector. This collaboration focuses on leveraging advanced artificial intelligence to streamline staffing solutions, significantly reducing labor costs while optimizing operations within health systems. The integration of ShiftMed's AI-driven workforce platform with TELUS Digital's capabilities aims to address the pressing challenges healthcare providers face today, particularly concerning labor efficiency and cost management.
Both companies bring substantial expertise to this partnership. ShiftMed’s platform specializes in intelligently filling shifts through internal and on-demand networks, which allows healthcare organizations to maintain operational continuity and reduce reliance on costly staffing agencies. TELUS Digital contributes over 17 years of experience in the healthcare domain, having developed complex workforce management systems in more than 200 countries. This depth of experience enables the partnership to craft customizable solutions that are not only effective but also scalable, addressing the unique needs of various healthcare providers. According to Tobias Dengel, President of TELUS Digital Solutions, the focus lies in enhancing patient experiences through improved operational management and reduced administrative burdens.
The collaboration underscores a commitment to integrating technology in a way that empowers healthcare organizations. Todd Walrath, CEO of ShiftMed, highlights the adaptability of their platform, asserting that the partnership will lead to tailored solutions which enhance user experience within health systems. This strategic alliance is poised to drive immediate cost savings, improve workforce management, and ultimately advance the healthcare delivery system. By combining their strengths, ShiftMed and TELUS Digital aim to provide healthcare providers with flexible, scalable tools that address the complexities of workforce management across various care settings.
In addition to fostering efficiency, this partnership represents a significant step towards the broader adoption of AI technologies in the healthcare industry. As healthcare providers increasingly face challenges around staffing and operational costs, innovative solutions like this collaboration are essential for navigating the future landscape of healthcare delivery.
As the healthcare sector continues to evolve, the alliance between ShiftMed and TELUS Digital positions both companies as leaders in transforming workforce management. By harnessing the power of digital and AI technologies, they not only enhance operational efficiency but also contribute to improving patient care, setting a precedent for future innovations in the industry.