BeneCard PBF Contact Centre Wins Stevie Silver, Highlights Operational Gains for PBF Energy

BeneCard PBF contact centre wins industry service award, highlights operational gains

BeneCard PBF, the pharmacy benefit manager associated with PBF Energy, is winning fresh recognition for customer service after taking a Silver Stevie Award in the Sales & Customer Service category at the 20th annual Stevie Awards. The accolade marks the PBM’s third consecutive Stevie win — 2024, 2025 and 2026 — and underlines a sustained programme of operational improvements that PBF’s benefits arm says is delivering faster, more accurate service to members and clients.

The award is driven by measurable improvements in contact-centre performance that BeneCard PBF says directly support member outcomes and employee engagement. Average speed of answer improves from 27 seconds in 2024 to 21 seconds in 2025, bettering an internal 30‑second target, while inbound and outbound call quality metrics exceed 99 percent. The PBM maintains 100 percent written response quality and posts a third‑party audit result of 100 percent accuracy in call categorisation, handling and documentation — metrics the company cites as evidence of disciplined measurement and process investment.

BeneCard PBF credits those gains to deliberate investment in people, processes and measurement and to a culture that rewards performance and frontline empowerment. Leadership says disciplined monitoring and year‑over‑year gains in speed, quality and responsiveness reinforce its positioning as one of the few PBMs recognised by the Stevies and signal continued focus on member‑centred outcomes and growth across its service footprint.

Stevie context and judging

The Stevie Awards evaluate customer service, contact centre and sales work worldwide and judge more than 2,100 nominations from organisations representing 41 nations and territories. Winners are chosen by average scores from 150 professionals on eight specialised judging committees and are due to be celebrated at a gala at the Marriott Marquis in New York City on March 5.

Company comment

Dave Slonac, assistant vice president of the contact centre at BeneCard PBF, says the 2025 improvements are achieved while sustaining high quality standards and that the third‑party audit confirming 100 percent accuracy reinforces national recognition and industry leadership. He adds the organisation remains focused on measurable, member‑centred outcomes and operational effectiveness.