BeneCard PBF Wins Third Straight Stevie for Customer Service, Highlighting PBF Energy Benefits

BeneCard PBF wins repeat Stevie for customer service excellence

BeneCard PBF, the pharmacy benefit manager carrying the PBF name and serving the company’s benefits ecosystem, wins a Silver Stevie Award in the Sales & Customer Service category, reinforcing its focus on member service and employee-centered operations. The recognition, announced ahead of the March 5 gala at New York’s Marriott Marquis, represents the PBM’s third consecutive Stevie win (2024–2026) and highlights a sustained program of operational improvement that PBF Energy can point to as part of its broader corporate services performance.

The award is tied to measurable contact-centre gains that the PBM reports as directly benefiting members and internal stakeholders. BeneCard PBF says average speed of answer falls to 21 seconds in 2025 from 27 seconds in 2024, comfortably under a 30‑second target, while inbound and outbound call quality exceed "over 99 percent." Written response quality remains at 100 percent, and a third‑party audit records 100 percent accuracy in call categorization, handling and documentation. These metrics form the core evidence cited by the judging panels in selecting winners.

Company leadership attributes the results to investments in people, processes and measurement rather than short‑term fixes, and frames the award as validation of disciplined operational management that supports both members and employees. Dave Slonac, assistant vice president of the contact centre at BeneCard PBF, stresses that the organisation achieves speed, quality and responsiveness improvements together — noting the 2025 gains occur while sustaining call and written response quality. The firm says the third‑party audit and consecutive Stevie wins strengthen its national recognition and underscore leadership in PBM customer service.

Broad industry recognition and judging scope

The Stevie Awards evaluate more than 2,100 nominations from organisations representing 41 nations and territories, with winners chosen by average scores from 150 professionals across eight judging committees. The event draws more than 300 customer‑service and sales professionals to its awards gala.

Implications for PBF Energy’s corporate services

For PBF Energy, the accolade for BeneCard PBF signals a corporate emphasis on workforce health services and operational discipline that can translate into improved employee satisfaction and potentially tighter benefits administration. The outcome enhances the company’s profile for delivering measurable, member‑centered outcomes in its benefits operations.