Caterpillar selects ACI Infotech to modernise global dealer applications

Caterpillar names ACI to modernise dealer application estate

Caterpillar launches a multi‑year programme with ACI Infotech to modernise mission‑critical applications across its global dealer network, aiming to create a more agile, scalable and resilient digital backbone. The Somerset, New Jersey‑based technology services firm is selected to lead a multi‑phase effort that updates core application infrastructure, orchestrates technical execution and maintains continuity while dealers migrate from legacy systems. The engagement frames modernisation as foundational to improving dealer experience and enabling future product and service innovation.

The programme emphasises coordinated change management, rigorous testing and phased legacy migration across hundreds of dealer locations, with both parties committing to measurable operational targets. ACI brings two decades of enterprise transformation experience and positions itself as a precision alternative to large systems integrators for Fortune‑scale initiatives, with execution focused on uptime, performance improvements, scalability and total cost of ownership reductions. Timelines and budget specifics remain to be finalised jointly, but the roadmap is described as designed to deliver long‑term scalability and resilience across Caterpillar’s digital ecosystem.

ACI’s leadership stresses the technical rigor required to modernise business‑critical assets while preserving dealer continuity. The work will require integrated testing regimes, staged rollouts and ongoing operational support to limit disruption to parts, service and sales workflows that underpin Caterpillar’s global distribution network. The deal signals Caterpillar’s push to consolidate and modernise disparate digital systems at the dealer level, creating a single platform that can better support remote diagnostics, inventory visibility and data‑driven service models across markets.

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