Caterpillar Taps ACI for Multi‑Year Dealer Network Modernization

Dealer Network Overhaul: ACI to Modernize Caterpillar’s Mission‑Critical Systems

Caterpillar is entering a multi‑year partnership with ACI to modernize mission‑critical applications across its global dealer network, the companies announce. ACI Infotech, a Somerset, New Jersey‑based technology services firm with roughly two decades of enterprise transformation experience, is selected to lead a phased program that aims to build a more agile, scalable and resilient digital foundation for hundreds of dealer locations worldwide.

The work focuses on modernizing core application infrastructure, orchestrating technical execution and ensuring continuity at every milestone, according to the announcement distributed via PR Newswire. The programme is designed to replace legacy systems and streamline dealer operations, enabling a more seamless digital experience for parts, service and customer support while creating a platform for future innovation such as advanced analytics, connected‑services and remote diagnostics.

Delivery requires coordinated change management, rigorous testing and careful legacy migration, with timelines, budgets and phased deliverables to be developed jointly under the multi‑year roadmap. Caterpillar and ACI plan to establish measurable KPIs to track uptime, performance improvements, scalability targets and total cost‑of‑ownership reductions; success on those metrics is positioned as essential to improving dealer responsiveness and service reliability across the heavy‑equipment ecosystem.

Why ACI and what it brings

ACI’s leadership frames the engagement as a precision alternative to larger systems integrators, emphasising technical rigor and high‑touch delivery on complex, business‑critical programmes. Jag Kanumuri, ACI’s president and CEO, highlights the firm’s track record executing enterprise transformations for Fortune 500 clients and says the company is honoured to manage and modernize Caterpillar’s critical digital assets.

Operational and industry implications

Caterpillar’s push mirrors a broader industry shift toward cloud, modular platforms and dealer digitalization that underpin aftermarket revenue and uptime guarantees. If executed to plan, the modernization could reduce friction in parts fulfillment and service scheduling, accelerate rollout of connected maintenance products and lower long‑term operating costs for both dealers and end customers.