Flagstar Bank Earns Best Customer Service in Middle Market Banking for 2026

Flagstar Bank Recognized for Exceptional Middle Market Banking Service

Flagstar Bank, N.A., headquartered in Hicksville, New York, earns the prestigious title of Best Bank for Customer Service in Middle Market Banking for 2026 as recognized by Crisil Coalition Greenwich. This accolade underscores the bank's dedication to providing high-quality service to its middle market business clients, a commitment reiterated by Joe Abruzzo, the Head of Corporate and Regional Commercial Banking. In a landscape where customer service can set financial institutions apart, Flagstar’s recognition emphasizes its effective engagement with middle market businesses, which often require nuanced and responsive banking solutions.

The bank’s strategic focus on enhancing client experiences has led to significant achievements, including prior recognition as a leading small business bank in 2025. Under the guidance of Rich Raffetto, President of Commercial & Private Banking, Flagstar has cultivated a specialized team dedicated to delivering tailored banking solutions. This approach, dubbed a “white-glove experience,” seeks to meet the distinct needs of clients in a competitive environment. By actively listening to client demands and adjusting services accordingly, Flagstar positions itself as a trusted partner for businesses navigating complex financial landscapes.

Flagstar Bank’s significant asset base, reported at $87.5 billion as of December 31, 2025, bolsters its ability to cater to its clients effectively. With a robust portfolio that includes $61.0 billion in loans and $66.0 billion in deposits, the bank supports a diverse array of business financing needs. Its presence across 340 locations in ten states, particularly in the New York/New Jersey metropolitan area, further strengthens its status as one of the largest regional banks in the U.S. This extensive geographic footprint allows the bank to provide localized service while still maintaining the resources of a larger institution.

In addition to its focus on middle market banking, Flagstar Bank recognizes the importance of outstanding service in small business banking, which has led to significant accolades over the past years. The recognition from Crisil Coalition Greenwich highlights ongoing efforts to improve customer service across all sectors, enhancing Flagstar’s reputation in the competitive banking industry. Interested parties can learn more about the awards and their selection procedures by visiting www.greenwich.com.