Genpact Recognized as Leader in Global Capability Center Services by HFS Research

Genpact (G) garners esteemed recognition from HFS Research, positioning itself at the pinnacle of Global Capability Center (GCC) services. This acknowledgment places Genpact in Horizon 3, the highest tier in the HFS Horizons: GCC Services, 2026 report. This recognition reflects Genpact's profound competence in guiding enterprises through the design, construction, operation, and transformation of GCCs. By leveraging process expertise, agentic AI technologies, and platform-led delivery systems, Genpact showcases its robust capabilities. The company integrates a comprehensive lifecycle management approach, employs agentic AI to enhance workflows, and demonstrates a strong track record in delivering measurable business outcomes for its clients.

Elevating GCC Efficiency through Innovation

Key highlights of Genpact’s GCC capabilities, as noted by HFS, include enhanced productivity and efficiency, an emphasis on reducing manual tasks, and an optimized capital performance framework within GCC operations. Achyuta Ghosh, Genpact’s Executive Research Leader, underscores the firm’s foundational role in the GCC landscape and emphasizes their pivotal AI solutions, such as the AI Gigafactory and Genpact AP Suite. These solutions facilitate seamless transitions from key concepts to operational effectiveness, ultimately reinforcing Genpact’s leadership in the sector.

Leadership in GCC Innovations

As the industry trend continues toward integrating GCCs as essential components for enterprise transformation and accountability, Genpact’s achievements reflect the growing importance of these centers. Enterprises increasingly recognize the value of collaboration with providers like Genpact for enhancing their operational frameworks.

A Key Player in Operational Management

The highest tier ranking from HFS Research illustrates not only Genpact’s commitment to innovation but also its vital role in the evolution of business process management, particularly in the integration of sophisticated technologies like AI. This elevates Genpact as a key player in shaping the future of global sourcing and operational management across diverse industries.