Kimberly Dee Joins Eastern Bankshares as EVP and Consumer Banking Director

Eastern Bank Welcomes Kimberly Dee as Executive Vice President and Consumer Banking Director

Eastern Bank, a prominent financial institution in Greater Boston, announces the appointment of Kimberly Dee as Executive Vice President and Consumer Banking Director. Dee, who has amassed over 20 years of experience in the banking sector, joins Eastern Bank’s Management Committee, aiming to enhance the bank's consumer banking services. Her previous role as Executive Vice President and Head of the Retail Branch Network at Citizens Financial Group saw her overseeing more than 1,000 branches and a workforce of 6,000 professionals. This extensive background positions Dee to leverage her knowledge in driving the bank's growth strategies across diverse banking sectors.

Bob Rivers, Executive Chair of Eastern Bank, emphasizes the critical need for a personalized customer experience in today’s financial landscape. He believes that Dee’s local expertise and leadership skills will significantly contribute to the bank's mission of delivering tailored banking solutions to its customers. Rivers also acknowledges the contributions of Barbara Heinemann, the retiring Executive Vice President and head of the consumer bank, who served the institution for over two decades. Under Heinemann’s leadership, the bank made notable advancements in technology and enterprise risk management, setting a solid foundation for Dee to build upon.

In her new role, Dee will oversee Eastern Bank’s retail, consumer lending, and mortgage operations. Her vision aligns with the bank's commitment to supporting customers in their financial journeys while also engaging with local communities. Dee holds a Bachelor's Degree from the Boston College Carroll School of Management and has actively participated in community service, including serving on the Board of Saint Francis House Boston and directing youth basketball programs. She expresses enthusiasm for her new position and is dedicated to maintaining high standards of customer service that Eastern Bank strives to uphold.

In addition to this leadership transition, Eastern Bank continues to focus on enhancing its community engagement and customer service initiatives. The bank’s strategic direction remains centered on utilizing technology to improve customer experience while fostering a culture of support and collaboration within the community. Dee's appointment is expected to drive forward these goals, ensuring that Eastern Bank remains a trusted partner for its customers in Greater Boston.