M&T Bank wins seven Coalition Greenwich awards for small-business and middle-market client service

Buffalo lender wins seven Coalition Greenwich awards for client service

M&T Bank is receiving multiple industry honors as recognition for its small‑business and middle‑market client service. The Buffalo, New York‑based financial holding company is announced by PRNewswire as a seven‑time winner in the Coalition Greenwich Voice of Client — 2025 U.S. Commercial Banking Study, a survey that uses research scores to measure service and product quality.

Coalition Greenwich recognizes small‑business and middle‑market service excellence

The awards include four small‑business distinctions — Best Bank for Customer Service for Small Business Banking in the U.S.; Best Bank for Ease of Making Payments for Small Business Banking in the U.S.; Best Bank for Product Capabilities in Cash Management for Small Business Banking in the U.S.; and Best Bank for Trust for Small Business Banking in the U.S. They also include three middle‑market honors — Best Bank for Satisfaction with Relationship Manager for Middle Market Banking in the U.S. (Northeast); Best Bank for Satisfaction with Cash Management Sales Specialist for Middle Market Banking in the U.S.; and Best Bank for Product Capabilities in Cash Management for Middle Market Banking in the U.S.

The Coalition Greenwich awards are drawn from client research and benchmarking performed by Crisil Coalition Greenwich, which the firm describes as a provider of strategic benchmarking, analytics and insights to the financial services industry. M&T says the recognition reflects scores that assess both service delivery and product capabilities, emphasising cash management and relationship management strength for business customers.

Executive comment and company positioning

Eric Feldstein, M&T’s head of retail and business banking, says the awards reflect the bank’s “commitment to delivering a personalized community‑bank customer experience combined with the financial technology, services, stability, and sophistication of a global institution.” The bank positions these strengths as central to serving small‑business and middle‑market clients.

Track record and operational focus

M&T highlights a long record of similar recognition, noting the institution has accumulated 186 Coalition Greenwich awards since 2011, underscoring a sustained focus on commercial banking service. The announcement frames the accolades alongside the bank’s regional footprint, investments in client‑facing digital tools, specialised relationship managers and cash‑management solutions aimed at supporting client growth and operational efficiency.