OSG Appoints New CIO and CRO to Enhance Customer Experience Management Strategies

OSG Strengthens Leadership to Drive Innovation in Customer Experience Management

Output Services Group (OSG), a key player in Customer Communications Management (CCM) and Customer Experience Management (CXM), announces the strategic appointments of Doug O'Reilly as Chief Information Officer and Mark Marin as Chief Revenue Officer. These appointments, effective January 14 and January 19, 2026, respectively, aim to bolster the company’s technology and revenue strategies as it continues to navigate the evolving landscape of customer engagement solutions. Both executives will operate from the company’s headquarters in Carol Stream, Illinois.

Doug O'Reilly, a seasoned expert in modernizing enterprise technologies within regulated environments, takes the helm as CIO. His extensive background includes leading initiatives in application development, cloud transformation, and the integration of artificial intelligence to enhance decision-making processes. In his new role, O'Reilly is tasked with refining OSG's technology strategy, evolving its platforms, and ensuring robust security and operational scalability. His leadership is expected to position OSG as a technology-forward company, capable of delivering enhanced customer experiences and meeting the increasing demands of its clients in a competitive market.

Mark Marin joins OSG as Chief Revenue Officer, bringing with him over 30 years of experience in sales strategy and revenue growth. Previously at Quad, Marin played a pivotal role in generating nearly $1 billion in annual revenue. His focus at OSG will be on steering revenue strategies and client growth initiatives, vital components for the company’s expansion plans. Dean Cherry, President and CEO of OSG, highlights that the addition of O'Reilly and Marin signifies a robust commitment to enhancing the company's scalability and growth trajectory, ultimately delivering exceptional value to clients. This strategic leadership investment reflects OSG's dedication to innovation and client satisfaction, setting the stage for continued success in the CCM and CXM sectors.

As OSG prepares for these leadership transitions, the company reaffirms its focus on innovation and customer-centric solutions in the competitive landscape of customer experience management. The appointments of O'Reilly and Marin are seen as crucial steps towards achieving operational excellence and meeting the evolving needs of clients, positioning OSG favorably for the future.

In addition to the changes in leadership, OSG's commitment to enhancing its technological capabilities and revenue generation strategies illustrates its proactive approach in a rapidly changing industry. The company aims to leverage these new appointments to not only strengthen its market position but also to drive meaningful improvements in customer engagement and satisfaction. The emphasis on leadership investment is a clear indicator of OSG's strategic vision for long-term success.