OSG's Leadership Changes Drive Growth in Customer Communications and Experience Management Markets

Leadership Changes Propel OSG's Growth Strategy in CCM and CXM Markets

Output Services Group (OSG) announces pivotal leadership appointments aimed at enhancing its Customer Communications Management (CCM) and Customer Experience Management (CXM) capabilities. Doug O'Reilly joins the company as Chief Information Officer, effective January 14, 2026, while Mark Marin steps in as Chief Revenue Officer on January 19, 2026. Both executives will operate from OSG's headquarters in Carol Stream, Illinois, bringing a wealth of expertise that aligns with the company's strategic focus on innovation and client satisfaction.

O'Reilly arrives at OSG with extensive experience in modernizing enterprise technology within regulated sectors. His previous roles have involved spearheading initiatives in application development, cloud transformation, and artificial intelligence adoption. As the new CIO, O'Reilly's mandate includes shaping OSG's technology strategy, evolving its platforms, and enhancing security protocols. His approach is anticipated to streamline operational scalability and decision-making processes, ultimately fostering a more refined and responsive customer experience. OSG aims to leverage this technological evolution to stay competitive in the rapidly changing CCM and CXM landscape.

Meanwhile, Marin, with over three decades of experience in driving revenue growth, will lead OSG's revenue strategy and client growth initiatives. His track record includes significant contributions to nearly $1 billion in annual revenue during his tenure at Quad. Marin's appointment signals OSG's commitment to aggressive market expansion and client engagement, as he plans to implement robust sales strategies that align with the company's vision for sustainable growth. Dean Cherry, OSG's President and CEO, highlights that these leadership changes are critical for enhancing the platform's scalability and delivering exceptional value to clients, positioning OSG for continued success into 2026 and beyond.

In related news, OSG's strategic focus on leadership investment underscores its commitment to innovation in the CCM and CXM sectors. The company’s emphasis on enhancing client satisfaction and operational efficiency is expected to yield significant dividends as it navigates a competitive market landscape. The appointments of O'Reilly and Marin reflect a decisive step toward reinforcing OSG's operational capabilities and revenue potential, fostering an environment that prioritizes both technological advancement and client success.