QuidelOrtho wins ISO 23592 Excellence Services Label, Stevie awards for customer service and AI
- QuidelOrtho is the first medical device company to receive the Excellence Services Label (ISO 23592) for EMEA service.
- QuidelOrtho treats customer support as a scalable product, standardizing processes to reduce downtime and shorten resolution times.
- QuidelOrtho won a Gold Stevie for Customer Service Success and a Bronze Stevie for AI-focused digital transformation.
QuidelOrtho wins EMEA service certification
Certified service design signals industry pivot
QuidelOrtho is the first medical device company to receive the Excellence Services Label from Esprit de Service France for its Customer and Technical Services in Europe, the Middle East and Africa (EMEA), the San Diego diagnostics firm says. The label is awarded in line with ISO 23592, the international standard for designing and delivering customer experiences, and represents third‑party validation of service design, measurement and continuous improvement across the customer lifecycle. Company leadership presents the award as confirmation that investments in service processes and governance meet an independent, standards‑based benchmark.
The certification underscores QuidelOrtho’s push to make after‑sale and technical support more predictable and measurable as the diagnostics industry becomes more service‑intensive. The company is treating customer support as a scalable product, applying common metrics and continuous‑improvement methods across regional teams to reduce downtime for clinical users and improve the reliability of point‑of‑care and laboratory systems. Those operational changes aim to shorten resolution times, standardize training and create performance data that QuidelOrtho can report to health‑system customers and partners.
Receiving ISO 23592 recognition also validates QuidelOrtho’s integration of digital tools and analytics into service delivery. The label covers both customer and technical service functions, signalling that digital transformation and human support are being assessed together rather than in isolation. For a medical device maker competing on service as well as device performance, the certification provides a framework to scale best practices across geographies and to demonstrate compliance with an international customer‑experience standard.
Industry awards complement certification
Alongside the label, QuidelOrtho wins a Gold Stevie Award for Customer Service Success and a Bronze Stevie for AI & Tech Focused Digital Transformation Team of the Year at the 20th annual Stevie Awards for Sales & Customer Service. The company cites those honours as evidence that investments in AI, digital workflows and team capabilities are delivering measurable service outcomes.
Company strategy anchored in QuidelOrthoCQ
QuidelOrtho frames these recognitions within its QuidelOrthoCQ™ philosophy, which it describes as turning intelligence and ease into care customers can feel. The firm says the combined external endorsements reflect focused investment in customer‑facing operations globally and strengthen its position as a diagnostics and medical‑device provider emphasizing standards‑based, technology‑enabled service delivery.