Unisys Expands Salesforce Partnership to Enhance Global AI-Driven Field Services

Unisys significantly expands its partnership with Salesforce to enhance AI-driven field services across a global landscape. This development marks a key step for the company as it integrates Agentforce 360, a sophisticated platform that streamlines technology service management in 120 countries. Unisys oversees a vast portfolio of 7.4 million devices, and the enhanced capabilities offered through this partnership are designed to boost operational efficiency and service delivery quality.

Transforming Field Service Management

The integration of intelligent scheduling and optimization through Agentforce 360 allows Unisys to effectively route over 1 million service tickets annually. Impressively, 70% of appointments are auto-scheduled without human intervention, leading to first-visit fix rates of 95%. These metrics underline Unisys's commitment to enhancing service speed and reliability, positioning itself as a leader in the field service sector.

Technicians benefit from real-time information access, improving overall problem-solving capabilities. The platform incorporates features such as intelligent appointment scheduling, pre-work briefs, and post-work summaries, all essential for enhancing the service experience. Unisys demonstrates a clear strategy of leveraging cutting-edge technology, underscoring its leadership role in promoting automation within a rapidly evolving technological landscape.

Commitment to Vital Sectors

Unisys aims to modernize operations in vital sectors, including energy and public services, through this partnership with Salesforce. The collaboration goes beyond mere technological support, reflecting Unisys's dedication to creating solutions that are deeply integrated within essential industries.

Conclusion

This strategic expansion not only showcases Unisys's capabilities in managing complex field operations but also its commitment to driving efficiency and resilience in service delivery across a wide range of sectors.