Wiley Names Virtusa to Manage Tech Operations and Accelerate AI-Driven Product Development

Wiley names Virtusa to run core technology operations

John Wiley & Sons is entering a multi-year managed services partnership with Virtusa to overhaul its technology operations and accelerate its shift toward AI-driven product development. Under the agreement, Virtusa provides infrastructure and application services intended to free Wiley’s engineering teams to focus on next-generation customer platforms and AI-enabled research and learning tools. The collaboration aims to deliver operational efficiencies, cost savings and faster time-to-market for new products.

Managed services deal is meant to industrialise Wiley’s tech stack

The partnership centers on Virtusa taking ownership of Wiley’s Sri Lanka technology operation and assuming responsibility for enterprise application and infrastructure management, providing continuity through Virtusa’s three decades of delivery in the market. Virtusa brings platform engineering, automation and AI-native capabilities — including its Helio suite — which Wiley intends to use to modernise enterprise technology management and automate routine operations. Wiley’s technology leadership says the shift allows internal teams to concentrate on product innovation and customer experience rather than day-to-day operational maintenance.

Wiley frames the move as a strategic reallocation of capital toward higher-return initiatives

Wiley describes the agreement as a way to free up capital and personnel for strategic investments in AI-powered solutions and customer platforms that support its research, learning and professional development markets. The publisher says the managed services arrangement is designed to accelerate technology transformation across its global operations, reduce operating costs and improve responsiveness to evolving customer needs. Virtusa positions the engagement as an important milestone in helping a long-established scholarly and educational publisher modernise its technology backbone into a focused engine for innovation.

Wiley’s heritage and digital strategy remain focal points

Wiley stresses that its more than 200-year role in the scholarly ecosystem underpins the initiative; the company is pairing that content and research intelligence with modern platform capabilities to enhance user experiences for students, researchers and enterprise customers. The deal signals a broader trend among publishers and education companies to outsource infrastructure work so internal teams can prioritise digital product development.

Virtusa highlights automation and scale as value drivers

Virtusa’s leadership frames the arrangement as delivering industrial-scale delivery, market-leading automation and AI platforms to large content and learning organisations. The provider says it will support Wiley’s global digital learning, research and enterprise offerings while driving the operational efficiencies Wiley seeks.