Calix-Backed Partnership Enhances Broadband Customer Experience with GOCare and 360 Broadband

Enhancing Customer Experience Through Strategic Partnership in Broadband Services

In a significant development for customer experience management in the broadband sector, GOCare, a leading SaaS provider of digital experience software, partners with 360 Broadband to optimize digital engagement for its expanding subscriber base in Oklahoma and Texas. This collaboration leverages GOCare’s innovative solutions to deliver proactive notifications, improved self-service options, and real-time analytics. As the demand for effective digital communication channels continues to rise in the broadband industry, this partnership positions 360 Broadband to meet and exceed customer expectations through enhanced service delivery.

The integration of GOCare’s Digital Experience Platform (DXP) with Sonar Software's billing and operations platform and Calix Cloud® creates a unified service interface that allows for seamless customer interactions. This integration provides 360 Broadband with accurate insights and automated solutions that streamline operations and expand customer engagement touchpoints. The deployment of GOCare’s various modules—including GOCare Messenger, Connect, Outage Management, and Pulse—enables 360 Broadband to efficiently scale its services, ensuring that subscribers receive timely information and support tailored to their needs. By utilizing these advanced tools, 360 Broadband can improve operational efficiency while enhancing overall customer satisfaction.

Kris McElroy, CEO of 360 Broadband, asserts that partnering with GOCare aligns with their commitment to delivering exceptional customer experiences. Meanwhile, Mike Roddy, CEO of GOCare, emphasizes the growing consumer demand for digital channels within the broadband market. The collaboration not only reflects a strategic move by 360 Broadband to adopt cutting-edge technology but also highlights the importance of partnerships in delivering superior digital customer engagement. Stephen Eyre, Vice President of the Calix Partner Community, commends GOCare’s innovative approach and its effective integration with Calix's technology, further indicating that the future of competitive advantage in the broadband industry lies in such collaborations.

In a broader context, this partnership exemplifies a trend where broadband service providers increasingly focus on enhancing customer experience through digital transformation. As companies like 360 Broadband leverage advanced technologies, they set a benchmark for operational excellence in the industry. The emphasis on proactive communication and self-service capabilities signifies a shift towards a more customer-centric model, which is essential in today’s highly competitive market.

Moreover, this collaboration underscores the significance of strategic alliances in fostering innovation. With the integration of GOCare’s solutions and Sonar Software’s platform, 360 Broadband is poised to redefine customer service standards and operational practices. This endeavor not only benefits the company but also enhances the overall broadband experience for consumers in the regions they serve.