Calix Partners with MGW to Enhance Community Resilience and Connectivity in Virginia

Strengthening Community Resilience through Enhanced Connectivity

Calix, Inc. (NYSE: CALX) partners with MGW to bolster connectivity and resilience in Virginia, particularly in the aftermath of natural disasters like Hurricane Helene. With a legacy spanning over 57 years, MGW is making significant strides by investing in Calix's cloud-enabled Broadband Platform. This initiative is designed to transform local business operations and enhance community infrastructure, allowing for improved communication and support during emergencies. The integration of SmartLife™ managed services, including the innovative SmartTown® community Wi-Fi, aims to revolutionize how residents engage with their local environment, especially in public spaces such as parks and community centers.

MGW's SmartTown initiative, which commenced deployment last year in towns like Draper and Galax, significantly enhances connectivity in local areas. Following the challenges posed by Hurricane Helene, MGW effectively leveraged its network to sustain connectivity in Independence, demonstrating its commitment to community support during crises. This initiative is set for expansion, with plans to introduce SmartTown technology to eight additional towns, including Deerfield and Staunton, by 2025. This proactive approach to community connectivity not only facilitates better communication in times of need but also fosters a stronger sense of resilience within Virginia’s communities.

Customer service excellence is a cornerstone of MGW’s strategy, evidenced by a remarkable Net Promoter Score (NPS) of 89. This high score reflects MGW’s dedication to customer satisfaction, which is further enhanced through collaboration with Calix Business Insights. By analyzing subscriber loyalty data, MGW optimizes support workflows, leading to quicker issue resolutions and improved overall customer experiences. The introduction of tailored broadband packages, such as "Casual Browser" and "Work from Home," paired with new SmartHome™ and SmartBiz™ managed services, addresses the diverse needs of both residential and business customers. These offerings include robust cybersecurity features and content controls, ensuring secure and efficient internet experiences.

In addition to its foundational services, MGW’s commitment to innovation is evident in its recent initiatives. The company not only focuses on enhancing connectivity but also places a significant emphasis on building trust and security within the communities it serves. By creating tailored solutions that address specific customer needs, MGW positions itself as a leader in providing comprehensive broadband experiences. Through these efforts, the partnership with Calix illustrates a shared vision of robust community support and resilience against future challenges.

As MGW continues to expand its services and enhance its network capabilities, the focus remains clear: to ensure that Virginia's residents enjoy secure, reliable connectivity that supports both everyday life and emergency responses. This strategic partnership exemplifies the potential for technology to foster community resilience and improve quality of life.