Duke Energy Launches Bill Insights for Summer Energy Cost Transparency in Carolinas

Duke Energy has launched a new AI-powered feature called Bill Insights to assist its Carolinas customers in understanding their summer energy costs, particularly as temperatures rise into the mid-90s, with heat indices nearing 100°F. This feature, accessible through the Duke Energy mobile app, provides a personalized, user-friendly breakdown of monthly energy bills, highlighting specific factors like weather impacts and historical usage comparisons. Currently available to Duke Energy Carolinas residential customers, it will expand to Duke Energy Progress customers in mid-July. Executive Vice President Sasha Weintraub emphasizes that this tool complements their existing My Home Energy Report, which offers personalized usage insights and savings tips.

Understanding Energy Costs During the Summer

A common concern among customers is the unexplained increase in energy costs during the summer, often attributed to significant operational demands on air conditioning systems. For instance, a thermostat set to 72°F in July must compensate for an outdoor temperature of 98°F, creating a 26-degree gap that requires more energy to maintain comfort. Past data indicates that cooling degree days—measuring air conditioning workload—were 12% to 18% above normal levels in regions like Charlotte and Raleigh-Durham during the summers of 2024 and 2025. Rising humidity levels also exacerbate energy use, as a considerable percentage of an air conditioner's capacity is devoted to moisture removal.

Encouraging Efficient Energy Use

Duke Energy encourages customers to utilize Bill Insights while also maintaining indoor humidity levels between 30% and 50%, as recommended by the U.S. Environmental Protection Agency, for optimal efficiency. This initiative represents Duke Energy's commitment to enhancing customer experience and transparency regarding energy usage. By equipping customers with clear, actionable insights, the company aims to demystify energy costs that typically rise during the warmer months, ultimately fostering better energy management practices among consumers.

Commitment to Local Economy and Education

In addition to Bill Insights, Duke Energy's significant investment in local suppliers within North Carolina demonstrates its dedication to bolstering the energy infrastructure and supporting community growth. The company allocates nearly $1 billion in 2025 to local sourcing while emphasizing the importance of domestic manufacturing. Furthermore, Duke Energy Foundation has committed $773,000 to enhance STEM education initiatives across Florida, underlining its ongoing support for community development and career preparedness for local youth. These actions reflect Duke Energy's broader goals of sustainability and corporate responsibility, firmly positioning the company as a leader in both energy provision and social investment.