Fluent Commerce Achieves 'Leader' Status in Forrester's Order Management Systems Wave Report

Fluent Commerce Earns 'Leader' Status in Forrester Wave Report for Order Management Systems

Fluent Commerce has recently achieved recognition as a 'Leader' in The Forrester Wave™: Order Management Systems for Q1 2025. This accolade highlights the capabilities of the company’s Fluent Order Management system, which is currently employed by renowned global brands including JD Sports, L’Oréal, ALDO Group, LVMH, and Prada. The Forrester Wave report evaluates the rapidly changing landscape of Order Management Systems (OMS), emphasizing the critical need for businesses to adopt effective systems that enhance operational efficiencies and improve customer experiences. This recognition not only underscores Fluent Commerce’s market position but also reflects its innovative approach to addressing the complexities of inventory management and omnichannel order fulfillment.

Forrester’s evaluation involved a rigorous assessment of eight leading OMS vendors against 35 specific criteria. The report commended Fluent Commerce for its exceptional performance, particularly in key areas such as workflows, order orchestration rules, and store fulfillment processes. Notably, Fluent Commerce received the highest scores possible in 15 categories, including enterprise inventory management, usability, and innovation. This performance indicates a strong alignment with the evolving needs of retailers who are increasingly focused on providing seamless shopping experiences across multiple channels. The company’s ability to deliver a flexible and adaptive platform positions it favorably in a competitive landscape.

Customers leveraging Fluent Order Management report substantial operational benefits. With implementation timelines averaging under 12 weeks, businesses are experiencing rapid returns on investment. For instance, metrics indicate a remarkable 93% reduction in canceled orders, a 52% decrease in shipping costs, and a 50% reduction in split shipments. Jamie Cairns, Chief Strategy Officer of Fluent Commerce, expresses pride in this recognition, highlighting the company’s dedication to innovation and its mission to empower customers through a versatile platform that evolves with business demands and market dynamics. The insights from The Forrester Wave™ report serve as a testament to Fluent Commerce’s commitment to enhancing the customer experience within the retail sector.

In other relevant developments, Fluent Commerce emphasizes that the benefits of its OMS extend beyond immediate cost reductions. The platform is designed to adapt to changing market conditions, ensuring that businesses remain agile and responsive. The comprehensive nature of the Forrester report illustrates the importance of selecting the right OMS to stay competitive in a fast-paced retail environment. For deeper insights, the full Forrester Wave report is accessible at fluentcommerce.com/oms-wave-2025. However, it is crucial to note that Forrester does not endorse any companies or products mentioned in its research publications.