Global Partners LP: NWN Carousel Wins U.S. Partner of the Year Award for CX Solutions

NWN Carousel Achieves U.S. Partner of the Year Award, Reinforcing Commitment to Customer Experience Solutions

NWN Carousel has recently been honored with the prestigious U.S. Partner of the Year award in the 2024 Five9 Global Partner Awards. This accolade marks the company's second consecutive win, highlighting its significant contributions to the customer experience (CX) sector through innovative, AI-driven solutions. Over the past year, more than 80% of NWN Carousel's new bookings stem from partner-influenced business, underscoring the effectiveness of its collaboration within Five9's extensive partner ecosystem, which includes over 1,400 global partners. This recognition not only affirms NWN Carousel’s market leadership but also emphasizes the importance of strategic partnerships in driving growth and innovation.

Central to NWN Carousel's success is its partnership with Five9, which has fostered the development of cutting-edge technologies like Five9 Genius AI. This advanced solution enhances contact center operations by providing personalized customer experiences through data enrichment and gap analysis. Such innovations are critical for businesses looking to improve engagement and satisfaction in an increasingly competitive landscape. Notably, NWN Carousel has collaborated with large clients, such as Covetrus, a tech-enabled veterinary practice, to implement AI and automation strategies that optimize outcomes for both veterinarians and pet owners. This collaboration highlights the tangible benefits of integrating sophisticated technologies into customer service frameworks.

Jake Butterbaugh, Senior Vice President of International Sales and Global Partners at Five9, underscores the vital role of customer experience in achieving business success. He commends NWN Carousel's dedication to leveraging innovative solutions that meet the evolving needs of clients, which ultimately drives cloud transformation and delivers exceptional customer experiences. The recognition received by NWN Carousel as the top revenue-generating partner in the U.S. not only celebrates its achievements but also reflects the collective efforts within the Five9 ecosystem to redefine customer engagement strategies in the digital age.

Beyond this accolade, NWN Carousel's partnership with Five9 continues to empower its partners to enhance their service offerings, driving unprecedented levels of innovation across the customer experience landscape. The ongoing collaboration positions NWN Carousel as a leader in the industry, committed to advancing solutions that resonate with the needs of modern businesses. As the demand for effective customer engagement strategies grows, NWN Carousel remains at the forefront, setting a benchmark for excellence in partnership and innovation.