OSG Appoints New CIO and CRO to Enhance Growth and Innovation Strategies

Strategic Leadership Appointments at Output Services Group to Drive Growth and Innovation

Output Services Group (OSG), a leading provider of Customer Communications Management (CCM) and Customer Experience Management (CXM) solutions, announces significant leadership appointments aimed at positioning the company for future growth and innovation. Doug O'Reilly steps into the role of Chief Information Officer (CIO), effective January 14, 2026, while Mark Marin takes on the role of Chief Revenue Officer (CRO) starting January 19, 2026. Both executives will work from OSG's headquarters in Carol Stream, Illinois, and their combined expertise is expected to enhance the company's operational efficiency and customer engagement strategies.

Doug O'Reilly brings extensive experience in modernizing technology organizations, particularly in regulated sectors. His past roles include leading initiatives in application development, cloud transformation, and artificial intelligence (AI) adoption, all aimed at improving decision-making processes and customer experiences. In his new role as CIO, O'Reilly is tasked with shaping OSG’s technology strategy, ensuring platform evolution, enhancing security measures, and improving operational scalability. His background positions him well to navigate the complexities of the CCM and CXM landscapes, where technology plays a pivotal role in delivering effective customer interactions.

Mark Marin, on the other hand, enters OSG with a robust track record of driving revenue growth and executing successful sales strategies over a career spanning more than 30 years. Previously at Quad, he contributed to nearly $1 billion in annual revenue, showcasing his capability in revenue generation and client relationship management. As CRO, Marin will oversee OSG’s revenue strategy and client growth initiatives, which are critical as the company aims to expand its market share. Dean Cherry, President and CEO of OSG, notes that the addition of O'Reilly and Marin signifies a transformative step for the company, enhancing its ability to scale operations and deliver exceptional value to clients in a competitive environment.

These appointments reflect OSG’s strategic focus on investing in leadership to drive innovation and client satisfaction. As the company prepares for 2026, it underscores its commitment to leveraging advanced technology solutions and effective sales strategies to meet the evolving needs of its clients in the CCM and CXM sectors. The leadership transitions mark a pivotal moment for OSG, aligning with its long-term vision and reinforcing its market position.

In addition to these leadership changes, OSG's commitment to enhancing the customer experience remains at the forefront of its business strategy. By focusing on technology advancements and strategic growth initiatives, OSG aims to solidify its reputation as a trusted partner in the CCM and CXM space.

As the company evolves, the integration of innovative technologies and robust revenue strategies under the guidance of O'Reilly and Marin promises to redefine OSG’s operational capabilities and client engagement approaches.