Vaimo Appoints Martin Hjalm as Chief Client Officer to Enhance Digital Growth in North America

Vaimo Strengthens Leadership to Drive Digital Growth in North America

On January 22, 2026, Vaimo, a leading global digital experience agency, appoints Martin Hjalm as Chief Client Officer for North America. This strategic move aims to enhance client success and foster long-term partnerships as businesses face mounting pressures for growth and efficiency in the digital realm. In this pivotal role, Hjalm is set to lead Vaimo North America’s client growth strategy, focusing on improving digital performance, accelerating online revenue, and transforming customer experiences across various channels.

Hjalm brings a wealth of experience to the position, having previously collaborated with major retail and manufacturing brands in North America while working with Vaimo during his tenure at Brown-Forman. Since joining Vaimo in 2019, he has played a crucial role in establishing the North American business, laying down foundational teams and building client relationships that have propelled significant growth. Under his leadership, the agency is expected to further strengthen its position as a vital partner for brands navigating the complexities of the digital landscape.

Farah Aslam, CEO of Vaimo North America, commends Hjalm's leadership skills and his commitment to client success, underscoring his ability to foster trust and deliver tangible results. Expressing enthusiasm for his new role, Hjalm emphasizes his dedication to enhancing client engagement and problem-solving. With impressive metrics such as a 98% project success rate and a 95% client retention rate, Vaimo is well-positioned to continue its growth trajectory in digital commerce and customer experiences.

In addition to Hjalm's appointment, Vaimo highlights its comprehensive service offerings that encompass digital commerce, content management, data management, and insights & activation. This extensive suite of services positions the agency as a crucial partner for brands, retailers, and manufacturers looking to thrive in a rapidly evolving digital landscape.

Vaimo’s commitment to measurable results is further underscored by its Net Promoter Score (NPS) of 67, reflective of strong client satisfaction. The agency's focus on improving digital performance aligns well with current market demands, making Hjalm's leadership role critical as Vaimo seeks to bolster its client relationships and drive growth in North America.