SMS Alternatives

SMS Alternatives, Inc. engages in the provision of desktop activity intelligence, process intelligence and automation software to help organizations isolate issues and automate employee tasks in the contact center and back office. The company is headquartered in Cary, North Carolina. Its software enables customers to understand how and why work happens and improves both human and systematic processes. Through its Robotic Automation, the Company leverages the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. The company gathers all the empirical data from various users, systems, and applications. The firm's data collection provides Deep Sensors, API connectors, Web services and Logs. Deep Sensors help to provide the full spectrum data collection capability.