Twilio

Filed a patent for "asynchronous generation and presentation of customer profile summaries via a digital engagement service" on Thu, February 27, 2025

Filed a patent for "generation and management of formatted content using machine learning technologies" on Tue, August 22, 2023

Filed a patent for "techniques for leveraging generative language models in integrating a customer data platform with a digital engagement service" on Tue, August 22, 2023

Filed a patent for "capturing output of language operator-based communication analysis" on Tue, August 22, 2023

Filed a patent for "partial database update based on lightweight join" on Mon, February 26, 2024

Filed a patent for "tool for providing contextual data for natural language queries" on Tue, April 18, 2023

Filed a patent for "agent presence service for a cloud-based contact center platform" on Thu, November 21, 2024

Filed a patent for "programmable data layer for graphical user interfaces" on Thu, November 21, 2024

Filed a patent for "data model for omnichannel customer interactions" on Thu, November 21, 2024

Filed a patent for "programmable connectors for accessing profile data" on Thu, November 21, 2024

Filed a patent for "agent attention capacity modeling" on Thu, November 21, 2024

Filed a patent for "tool for providing contextual data for natural language queries" on Thu, October 24, 2024

Filed a patent for "system and method for managing concurrent events" on Thu, November 7, 2024

Filed a patent for "grouping contacts using tiered warehouse levels" on Thu, October 3, 2024

Filed a patent for "system and method for automatically transitioning between carrier and ip messaging" on Thu, August 22, 2024

Filed a patent for "system and method for queuing a communication session" on Thu, August 29, 2024

Filed a patent for "multi-jurisdictional endpoint allocation compliance" on Thu, August 8, 2024

Filed a patent for "system and method for managing media and signaling in a communication platform" on Thu, July 25, 2024

Filed a patent for "predicting user interaction with communications" on Thu, July 25, 2024

Filed a patent for "system and method for determining and communicating presence information" on Thu, August 1, 2024

Filed a patent for "omni-channel adapter" on Thu, July 18, 2024

Filed a patent for "integration of voice services with messaging conversation services at a software as a service platform" on Thu, July 11, 2024

Filed a patent for "adding theme-based content to messages using artificial intelligence" on Thu, July 4, 2024

Filed a patent for "systems and methods for encryption and provision of information security using platform services" on Fri, June 24, 2022

Filed a patent for "pipeline flow management for calls" on Thu, February 22, 2024